Job Description
Job DescriptionCustomer Service Representative (CSR) — DTF VirginiaLocation: Hampton, Virginia
Job Type: Full-Time (Part-Time options may be available)
️ Schedule: Monday–Friday, 9:00 AM – 5:00 PM
Compensation: $16–$20/hr (based on experience) + employee perks
About Us
At DTF Virginia, we’re not just another print shop — we’re the creative partner behind some of the boldest designs and custom apparel in the region. Specializing in Direct-to-Film (DTF) transfers, UV DTF decals, sublimation, and specialty prints, we help businesses, creators, and individuals bring their visions to life with unmatched quality and color accuracy.
We pride ourselves on integrity, customer care, and craftsmanship. Every transfer, every print, and every order reflects our promise to deliver top-notch results and excellent service. Our Hampton location is growing, and we’re looking for a Customer Service Representative who can help us keep that promise.
Position Overview
As a Customer Service Representative (CSR) at DTF Virginia, you’ll be the friendly face and voice of our brand. From assisting walk-in customers to managing online inquiries, you’ll ensure every client feels valued and supported from start to finish.
This is not just a desk job — you’ll be part of the action and energy of a creative workspace, coordinating with the production team, helping organize orders, and keeping our customer experience smooth and enjoyable.
If you’re outgoing, detail-oriented, and love helping people, this is the perfect role for you.
Key Responsibilities
Customer Interaction
- Greet and assist walk-in clients with product selection and order placement.
- Answer phone calls, respond to emails, and provide quick, helpful solutions.
- Explain DTF Virginia’s product offerings (heat transfers, UV decals, sublimation prints, specialty transfers).
Order Support
- Enter and manage customer orders in our system.
- Provide updates on order status, pickup times, and shipping details.
- Handle payments, receipts, and ensure accuracy in customer transactions.
Collaboration & Organization
- Work closely with the production team to ensure customer expectations are met.
- Assist in packaging finished orders for pickup or delivery.
- Maintain a clean, welcoming front office and customer service area.
Growth Opportunities
- Learn about DTF printing and production processes.
- Develop skills in sales support, order coordination, and creative services.
- Grow into hybrid roles (CSR + Production Assistant, or CSR + Sales Rep).
Requirements
- Applicants cannot be current customers of DTF Virginia (conflict of interest).
- Willing to sign a Non-Disclosure Agreement (NDA).
- Willing to sign a Non-Compete Agreement.
- High school diploma or equivalent; some college preferred.
- 1–2 years of customer service experience (retail/printing/hospitality a plus).
- Strong verbal and written communication skills.
- Basic computer literacy (email, Microsoft Office, order systems).
- Reliable, punctual, detail-oriented; comfortable in a fast-paced, creative environment.
Compensation & Benefits
- Pay Rate: $16–$20 per hour, depending on experience.
- Employee Discounts: Savings on custom transfers and apparel.
- Growth Potential: Paths into sales, production, or leadership roles.
- Team Culture: Fun, creative, and supportive work environment.
- Location: Convenient Hampton location serving the Virginia creative and apparel community.
Why Work at DTF Virginia?
Working at DTF Virginia means more than just clocking in and out. It’s about being part of a team that values creativity, precision, and service. You’ll:
- Play a key role in helping local businesses and creators succeed.
- Learn new skills in the growing custom printing industry.
- Join a company with a reputation for quality, reliability, and vibrant designs.
- Have opportunities to contribute ideas, grow professionally, and make a real impact.
How to Apply
Send your resume and a short cover letter explaining why you’d be a great fit to:
support@dtfvirginia.com
Or apply in person:
332 Rip Rap Road, Hampton, VA
757-243-3260