Surgical Services Manager

Job Description

Job DescriptionOur Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

At Samaritan Healthcare we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our professionals and the very best care to our patients. The Surgical Services Manager provides operational and nursing leadership ensuring the quality of patient care within the Perioperative units This includes overseeing nursing staff, managing patient care activities, ensuring compliance with regulatory requirements, and fostering a culture of continuous improvement in Pre-Op, OR, PACU, Short Stay, Sterile Supply & Infusion. The Surgical Services Manager collaborates with other healthcare professionals to optimize patient outcomes and enhance the efficiency of departmental operations.

This is a full-time exempt position.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS

• Relational Leadership: Make positive effective relationships a priority.
  1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
  2. Developing the campus to serve the region
  3. Valuing patients, families, employees, community, physicians, & partners
  4. Volunteerism (Ambassador for Samaritan) and participates in community events
  5. Active participation, representing the interests of Samaritan, in professional associations
  6. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
  7. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
  8. Promoting Wellbeing
• Strategic: Champions of the vision and strategies of Samaritan
  1. Active involvement in the planning process
  2. Inspiring alignment and development of operational practices to achieve business goals
  3. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
  4. Building partnerships to maximize Samaritan achievement
  5. Business Planning
  6. Consistency and accountability

• Operations: Effectively oversees and directs day-to-day operations.
  1. Efficiency
  2. Staffing and work assignments
  3. Patient Care
  4. Work Flow
  5. Resources/equipment/materials
  6. Keeping professional knowledge and skills current to make operations work effectively
  7. Project and Process Management
  8. Improving Communication – through communication boards, huddles and department meetings
• Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
  1. Develops and fosters an employer of choice culture
  2. Attracts, develops and retains talent
  3. Evaluates competency and education
  4. Employee Relations
  5. Recognition
  6. Coaching
  7. Discipline and counseling
  8. Expectations and accountability
  9. Involvement and communication
  10. Relationship, connection and employee engagement
  11. Employee safety and security
  12. Legal, regulatory and policy compliance
  13. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
  14. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
• Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
  1. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
  2. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
• Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
  1. Inspires and assures alignment with family centered patient care.
  2. Regulatory compliance (DNV, DOH, Stark, etc)
  3. Data analysis and development of appropriate initiatives
  4. Promotes best practice
  5. Active involvement in committees, teams, etc
  6. Outcome improvement through data analysis
  7. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
  8. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.

• Technical / Professional Knowledge: Achieve and maintain a level of knowledge/competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.

EDUCATION & EXPERIENCE

• Education:

1. BSN required
2. Master’s degree preferred

• Certification:

1. Certification in clinical area of expertise preferred.

• License:

1. Current Washington State RN license.
2. Basic Life Support Healthcare Provider (HCP) level to be completed within six (6) months of hire. ACLS preferred.

• Experience:

1. Three years prior experience/expertise in clinical area relevant to unit patient population preferred

• Skills/Competencies:

1. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
2. Demonstrates competency on equipment listed on department specific checklist.
3. Excellent verbal and written communication skills.
4. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
5. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
6. Demonstrates competency in ability to care for customers/patients across the age continuum.
7. Core values consistent with a patient/family-centered approach to care.
8. Demonstrates evidence of essential leadership, communication, education, collaboration, and counseling skills.
9. Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant and other licensed allied health team-members).
10. Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources.

DIRECT & INDIRECT REPORTS:

• Direct Reports: Registered Nurses, Charge Nurses, Nurse Aides, OR Scrub Techs, Surgical Inventory Specialist, Surgery Scheduler, OR Turnover Techs, Medical Assistant, Sterile Processing Techs & Sterile Core Techs.

PHYSICAL REQUIREMENTS:

1. Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Extremely heavy physical effort, lift/carry up to 50+ lbs.
3. Intermittent exertion when performing treatments.
4. Good reading eyesight; full visual acuity, depth perception, and color perception.
5. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan Healthcare professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.