Scheduling Operations Coordinator

Job Description

Job Description

SCHEDULING OPERATIONS COORDINATOR

BASIC PURPOSE & SCOPE:

Under the direction of the Nursing Services Manager is responsible for, but not limited to, the regional oversight and supervision of the Scheduling and HomeBound Wheels operations. Duties include computerized and manual monitoring of the organization daily and weekly, and documentation of assignments for agency service personnel. Will ensure the coordination of agency scheduling activities in accordance with agency policy and applicable regulations and in relation to patient services and other agency departments.

RESPONSIBILITIES:

1. Orients, supervises, and evaluates assigned staff.
2. Provides oversight of service requests, assignments, and personnel scheduling.
3. Participates in Quality Improvement processes.
4. Provides oversight of HomeBound Wheels program operations and supervision of assigned driving staff.
5. Ensures patient cases assigned in accordance with service requirements.
6. Promotes and ensures appropriate communication between scheduling, clients and care coordination personnel.
7. Develops adequate methodology to initiate corrective action regarding scheduling problems and/or personnel.
8. Assists in the development of response to complaints and survey findings.
9. Promotes hourly and per diem staff compliance with personnel policies and procedures.
10. Prepares required daily and weekly reports; monitors completion of scheduling personnel reports and documentation.
11. Provides direct assistance with scheduling functions as may be necessary to ensure smooth operations, including rotating subject-to-call responsibilities.
12. Coordinates time off request process for hourly staff, in accordance with scheduling requirements.
13. Reviews and calculate all scheduled staff travel allowance vouchers.
14. Participates in hourly staff orientation.
15. Adheres to and reflects organizational values in daily work.
16. Serves on agency committees as may be assigned.
17. Maintains an obligation to report wrongdoing/violation of agency policies, applicable federal, state and local laws, and regulations, as pertaining to agency operations, to immediate supervisor or identified compliance officer.
18. Completes all mandatory inservice education programs and completes any other additional inservice hours that are minimally required for the position.

The above examples of work may not be a complete statement of all assignments that may be inherent to the position. Other duties may be assigned as deemed necessary and/or appropriate by the immediate supervisor or Administrator/CEO.

REQUIREMENTS:

1. An Associate's degree from an accredited institution in a health, human services or business field, with two (2) years work experience, OR high school diploma with four (4) years work experience can be substituted for educational requirements, and

2. Two years work experience in a health-related field, preferably in scheduling, or planning involving organization of multiple tasks.

3. Effective verbal and written communication skills.

4. Computer competency required.

5. Acceptable driver's license and automobile available with current insurance.

6. Supervisory experience preferred.

Availability by telephone

TRANSPORTATION AND SCHEDULING COORDINATOR

EXPOSURE CATEGORY II

BASIC PURPOSE AND SCOPE:

Under general supervision of the Activities Manager, plans, organizes, and implements the

transportation services of the day health center and medical services as well as scheduling medical

appointments as established by the participant plan of care.

RESPONSIBILITIES:

Under limited supervision and in accordance with all applicable federal, state and local laws/

regulations and Total Senior Care policies, procedures and guidelines, this position:

1. Plans and coordinates all scheduling activities related to transportation for Total Senior Care participants.
2. Conducts initial and periodic transportation needs assessment to determine appropriate level of service necessary.
3. In accordance with participant plan of care and IDT authorization, schedules medical appointments with necessary coordination with clinic, home care and caregivers.
4. Serves as liaison to contracted transportation carriers dispatch offices.
5. Conducts PACE related orientation and training for contracted drivers.
6. Monitors for safety and ensures program compliance of daily activities of the contracted drivers/aides.
7. Identifies opportunities for efficiencies and cost effectiveness while balancing program quality and satisfaction.
8. Responds to grievances and actively works to resolve issues.
9. Ensures that all necessary program records are maintained according to policy.
10. Participates as a member of the Interdisciplinary Team and contributes to the development and revision of the participant plan of care.
11. Completes other reasonable duties as assigned.
12. Adheres to and reflects organizational values in daily work.
13. Serves on agency committees as may be assigned.
14. Maintains an obligation to report wrongdoing/violation of agency policies, applicable federal, state, and local laws, and rules and regulations pertaining to agency operations, to immediate supervisor or identified compliance officer.
15. Completes all mandatory inservice education programs and completes any other additional inservice hours that are minimally required for the position.

The above examples of work may not be a complete statement of all assignments that may be

inherent to the position. Other duties may be assigned as deemed necessary and appropriate by

the Activities Manager, Executive Program Director, or President/CEO.

MINIMUM REQUIREMENTS:

1. High School graduate or equivalent.
2. At least two years related work experience; supervisory experience preferred.
3. One-year experience working with the frail elderly.
4. One-year experience as a Transportation Coordinator preferred.
5. Acceptable driver’s license and automobile available for use with current insurance.
6. Ability to work effectively in a team environment.
7. Ability to effectively handle difficult and unusual interpersonal situations.
8. Demonstrated computer literacy.
9. Problem-solving and communication skills.
10. Must be able to move about freely, lift a minimum of 20 lbs., possess manual dexterity and have visual acuity to see. Must be able to hear and verbally communicate.