Partner Relationship Manager/Care Advocate

Four Seasons, The Care You Trust

Flat Rock, NC, USA

Published: 6/14/2022

Job Description

Our Accolades.

Four Seasons is proud to have been named one of Modern Healthcare’s Best Places to Work, and to have been Living Wage Certified in Western North Carolina. Our approach to providing not only excellent care to our patients and families, but also providing the same heartfelt care and commitment to our employees, leads us to be recognized as not only a leader in hospice and palliative care, but also a beacon of excellence as an employer in Western North Carolina.

Our Benefits.Four Seasons offers an excellent benefits package for both full time and part time eligible employees, which may include:

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package- 20-29 Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year

Job Title

Care Advocate

Reports To

Growth Leader

Job Classification

Salaried (Exempt)

Status

Full Time

Hours/Week

Shift Type

Days, Monday – Friday, 8:00 AM – 4:30 PM

Home Office/Location

Greatrex (Flat Rock)

Service Area

Polk, Rutherford and Cleveland Counties

POSITION SUMMARY

This position works under the direction of the Growth Leader. As a Care Advocate, your primary responsibility will be to work with the professional medical community to increase the volume of patients served through Hospice, Palliative Care, Care Navigation, and Four Seasons Home Care services. To effectively position Four Seasons’ services, you will identify and develop accounts to further their awareness of eligibility and to position the benefits that Four Seasons’ services provides to patients, families, and to the Referral Partners themselves, with the goal of increasing total referral volume.

ESSENTIAL DUTIES & RESPONSIBILITIES

Under the direction of the Growth Leader, you will:

Serve as a Four Seasons Ambassador within the community. As such, you will present professionally, have good problem-solving capabilities, have excellent interpersonal communication, and have excellent customer service skills.
Visit 6-10 Referral Partners within the medical community on typical days (i.e., when not conducting meetings, luncheons, seminars). As such, you will be required to travel extensively throughout your assigned territory or elsewhere on behalf of Four Seasons.
Regularly communicate with and work collaboratively with your internal team, comprised of both clinical and operational members, to ensure community satisfaction with Four Seasons’ services.
Educate the community about services provided by Four Seasons through personal contact, in-services, and participation in community activities.
Coordinate relationships and education events with Referral clinical staff and FS clinical staff.
Assist with information visits as needed by the Response Center or from partner facility requests to promote any requested service line and introduce other service lines that might be beneficial.
Maintain professional business attire and physical presentation when representing the organization.
Update and maintain referral and community resources profiles in company CRM.
Coordinate and track external sales activities, and partner with the marketing team to ensure alignment with annual marketing plan for all service lines.
Prepare reports and presentations as required through CRM.
Maintain a professional competence.
Serve as an extension of the Response Center to ensure inquiries and referrals are addressed timely.
Participate int training new hires by offering PRM “ride alongs” to facilitate knowledge of the role a PRM plays in the scope of marketing and relationship building for Four Seasons service lines.
Adhere to federal and state laws and regulations pertaining to sales and marketing standards at all times.
Perform other duties as assigned by supervisor.

KNOWLEDGE, SKILLS, ABILITIES

Ability to communicate clearly, effectively and tactfully, both written and verbally
Ability to manage various assignments simultaneously
Working knowledge of computer systems, internet, Excel, and Word
Reliable transportation

MINIMUM QUALIFICATIONS

Education:

BS or BA in Marketing, Communications, Social Work, Nursing or Business Administration, or equivalent.

Experience:

Two years of experience in sales for a post-acute service provider
Minimum of one year of experience in Health Care Sales required

SUMMARY OF PHYSICAL REQUIREMENTS

Walking, standing, sitting
Hand dexterity with gripping/grasping to include writing

OTHER DUTIES

To be determined collaboratively.

Four Seasons COVID-19 Response

At Four Seasons, the safety of our staff and those we serve is and always has been, our number one priority. As part of our organizational response to COVID-19, we have implemented strict safety protocols and supply our employees with appropriate PPE to ensure the safety and wellness of every member of our team and everyone we serve.

Four Seasons is operating in compliance with the Centers for Medicare and Medicaid Services (CMS) COVID-19 vaccination mandate. This means all Four Seasons employees must be fully vaccinated against COVID-19. Applicant requests for medical or religious exemptions from this requirement will be considered to the extent required by applicable law.

Four Seasons Statement on Equity, Diversity, and Inclusion

Four Seasons is committed to and accountable for advancing equity, diversity, and inclusion. We strive to embrace individual uniqueness and foster a culture of inclusion that supports both broad and specific diversity initiatives. We are working to leverage educational resources that build and strengthen institutional diversity and that benefit all individuals. We value inclusion as a core strength and an essential element of our values of Compassion, Balance, Respect, Integrity, Teamwork, Excellence, and Resilience.

At Four Seasons:

We will foster and maintain a safe environment of respect and inclusion for staff, volunteers, and patients and families, and members of the communities we serve.
We will educate our staff and volunteers to be champions of equity, diversity, and inclusion and to help create environments that reflect the diversity of our communities and elevate cultural awareness.
We will ensure inclusive access to our services and resources and ensure that all our policies and practices are inclusive and equitable.
We will advance and build our workforce by assuring all staff, leaders and volunteers are provided access to training on equity, diversity, and inclusion. We will likewise assure that our recruiting and retention efforts seek to honor and respect inclusivity and equitability in our practice.
We will address disparities in serious illness care delivery through increased public awareness and education efforts.

Four Seasons is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.