Job Description
Job DescriptionSalary:
Dave Carter & Associates is looking for aReceptionistto join our team!
Dave Carter & Associates is a multi-line national distributor to multiple industries, including manufactured housing, modular builders, recreational vehicles, commercial construction, cargo trailers, and specialty vehicle industries.
Incorporated in September of 1978 as a distributor in the Southeastern United States, Dave Carter & Associates grew into a national distributor within the next five years. Currently, Dave Carter & Associates has 11 distribution centers that serve all of the United States and Canada, with our international division focusing on handling imports & exports. We are a leader and dominant supplier in the products we sell, with a large market share in most products to the aforementioned industries.
Dave Carter & Associates has recently strengthened its product portfolio by adding Thetfords industryleading sanitation, refrigeration, and cooking product lines. This expansion follows Thetford LLCs acquisition of DCA, a strategic move that unites a global innovator in RV systems with a highly respected North American distribution network.
Dave Carter & Associates firmly believes our strongest asset is our team of employees who have embodied our companys culture of prioritizing strong customer service, industry knowledge, continuous training, financial accountability and building both lasting positive personal and professional relationships.
ROLE AND ESSENTIAL FUNCTIONS
The Receptionists primary duty is to serve as the first point of contact for visitors and callers, while also supporting the organization by accurately and timely entering customer orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate is friendly, organized, and comfortable working with both customers and internal teams. This position is an individual contributor role with no direct reports.
Reception & Front Desk Support
- Greet and assist visitors, customers, and vendors in a professional and courteous manner
- Answer and direct incoming phone calls; take messages as needed
- Manage the companys main email inbox, routing inquiries appropriately
- Maintain a clean and welcoming reception area
- Handle incoming and outgoing mail, packages, and deliveries
Order Entry & Administrative Support
- Accurately enter customer orders into the companys system (ERP/CRM)
- Review orders for completeness, pricing accuracy, and required documentation
- Communicate with customers regarding order status, lead times, and product availability
- Coordinate with production, logistics, and sales teams to ensure timely fulfillment
- Prepare invoices, packing slips, and other order-related documents
- Maintain digital and physical records in accordance with internal policies
- Assist with filing, data entry, and general administrative tasks as needed
- Performs other relevant duties as assigned, i.e., special projects, programs, and developmental activities
REQUIRED EDUCATION AND QUALIFICATIONS
- 1 year of experience in a Customer Service or a similar work environment
- Exceptional verbal and written communication skills in English, with the ability to convey information clearly, effectively, and promptly
- Must have a professional demeanor, discretion, and sound judgment in handling confidential information
- Ability to work under pressure and be highly adaptable in a dynamic environment
- Ability to work independently and collaboratively with cross-functional teams
- Excellent organizational and time management skills
- A healthy sense of humor
PREFERRED EDUCATION AND QUALIFICATIONS
- Experience with ERP or order management systems (e.g., SAP, NetSuite, QuickBooks, etc.)
- Proficient in MS Office programs such as Word, Excel, PowerPoint, and Teams
- Ability to adapt to changing priorities and handle multiple tasks simultaneously with minimal supervision
- Empathic and resourceful with solid problem-solving skills
- Bias for action, strong work ethic, and desire for excellence
- Experience in the RV industry
WORK SCHEDULE & CONDITIONS
This position operates Monday through Friday, from 8:00 am to 5:00 pm. However, flexibility is essential, as occasional early morning, evening, weekend, or holiday work may be required based on business needs and collaboration with international teams.
Work primarily occurs in an office setting, with desk-based activities such as computer use and occasional light walking and lifting. This role will require occasional travel for training or to attend industry events.
ADA & EEO
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The above requirements represent the required knowledge, skills, and/or abilities. Reasonable accommodations will be provided to qualified individuals with disabilities to complete the application process and, if hired, perform the essential functions of their job.
Dave Carter & Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
DISCLAIMER
This job description is not intended or designed to change, in any way, your status as an at-will employee or to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.
Miscellaneous
- No agency calls, please
- Work Authorization Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided