Job Description
Job Description
At Dreams Travel CR, we are passionate about helping travelers create unforgettable experiences. As an Online Travel Coordinator, you will play a key role in supporting clients throughout the entire travel process—from the moment they begin planning until they safely return home.
Your goal is to ensure every travel experience is smooth, organized, and enjoyable. You will assist with travel arrangements, answer questions, manage updates, and provide guidance so travelers feel confident every step of the way. By understanding each client’s preferences and expectations, you will help coordinate trips that match their needs and create memorable journeys.
Key Responsibilities
- Handle incoming inquiries via email, phone, and messaging platforms.
- Assist clients with itinerary updates, travel questions, and general trip coordination.
- Provide clear information about destinations and travel requirements.
- Confirm trip details and follow up with clients before departure.
- Collect feedback and maintain communication after travelers return.
- Resolve concerns with empathy, patience, and timely communication.
Benefits
- Fully remote position with flexible scheduling.
- Access to training resources and exclusive travel perks.
- Supportive and collaborative team environment.
- Opportunities for professional growth within the travel industry.
What We’re Looking For
- Strong written and verbal communication skills.
- Customer service experience preferred but not required.
- Excellent attention to detail and organizational abilities.
- Comfort learning and using digital tools and online systems.
- Genuine passion for travel and helping others create great experiences.