Street Outreach Regional Manager Southern California Only

Job Description

Job Description

Street Outreach Regional Manager Job Description

Position Overview
The Street Outreach Manager leads and scales our entire Street Outreach program—overseeing Street Outreach Liaisons and Advocates to deliver CALAIM services (Enhanced Care Management, Community Supports, Behavioral Health, Community Health Worker services, and Street Medicine). You will drive strategic direction, manage program resources and budgets, deepen partnerships, and ensure measurable impact across communities.

Key Responsibilities
Strategic Leadership & Program Growth
You’ll define program goals, annual budgets, and staffing plans. You translate organizational priorities into outreach targets, manage resource allocation, and champion continuous improvement to expand service reach.

Team Management & Development
Supervise and mentor Street Outreach Liaisons, setting clear performance expectations, conducting quarterly reviews, and facilitating professional development. You ensure staffing levels, recruitment, and training plans align with program needs.

Partnership Strategy & Advocacy
Develop high-level alliances with CBO executives, healthcare systems, and government agencies. Negotiate multi-year MOUs, secure grant funding, and represent the program in coalitions—advocating for policies that strengthen street-level service delivery.

Operational Oversight & Quality Assurance
Establish standardized outreach protocols, data-collection workflows, and quality benchmarks. You lead monthly data reviews, oversee compliance with documentation standards, and coordinate with IT to optimize CRM and field-data tools.

Performance Measurement & Reporting
Design and manage dashboards tracking key metrics—overall contacts, enrollment volumes, service utilization, and cost-per-participant. You deliver quarterly impact reports to senior leadership and adjust strategies based on data-driven insights.

Crisis Response & Program Adaptation
When outbreaks, natural disasters, or policy shifts occur, you rapidly reallocate teams, update outreach protocols, and convene agency partners to maintain uninterrupted service access for vulnerable populations.

Example Scenarios
Scenario 1: Scaling a New Partnership
You identify a regional hospital network interested in on-site discharge planning support. You draft a joint-venture proposal, secure a three-year grant for Community Supports stipends, and oversee pilot launch—resulting in a 25% increase in warm referrals within two months.

Scenario 2: Emergency Outreach Activation
During a heat-wave alert, you coordinate with the county public health emergency operations center to embed Street Medicine clinicians and Advocates at cooling centers. You reassign team members, mobilize mobile vans, and ensure behavioral health support is available to high-risk individuals on the streets.

Scenario 3: Emergency Response Coordination
An unexpected heat-wave alert triggers a public health emergency. You rapidly assemble your Street Outreach Liaisons and Advocates, re-routing them to cooling centers and known encampments. You liaise with the city’s Emergency Operations Center to embed street medicine clinicians in mobile units, authorize rapid Community Supports disbursement for motel vouchers, and brief your CHW leads on distributing hydration kits. Throughout the day, you monitor a live dashboard, redeploy teams as new hotspots emerge, and send real-time status updates to agency partners.

Scenario 4: Program Performance Review & Coaching
You gather your Outreach Liaisons for a monthly performance review. Together, you analyze key metrics—enrollment conversion rates, outreach volume, and referral turnaround times—and identify that behavioral health referrals are lagging. You coach each Liaison on targeted strategies to strengthen warm hand-offs with your Behavioral Health team, introduce a new “rapid-response” workflow, and set clear improvement goals. You follow up with one-on-one coaching sessions to ensure every Outreach Advocate has the tools and knowledge to hit the revised targets.

Scenario 5: Staff Training & Capacity Building
You design and lead a half-day training workshop for all Street Outreach staff on trauma-informed engagement and CALAIM eligibility nuances. Through role-play exercises, you model difficult conversations—such as handling distrust of government services—and introduce new mobile-data entry best practices. You close the session by soliciting feedback and adding a quarterly refresher to your team’s development calendar.

Qualifications

• Bachelor’s or Master’s in Public Health, Social Work, Healthcare Administration, or related field
• 5+ years of leadership experience in community outreach, program management, or population health
• Proven track record securing and managing multi-sector partnerships and grant portfolios
• Strong financial acumen: budget development, forecasting, and cost-control
• Expertise in data analytics and performance management (CRM, dashboards, KPI reporting)
• Exceptional communication and stakeholder engagement skills—public speaking and negotiation
• Deep knowledge of CALAIM services and regulatory requirements
• Cultural humility and ability to lead teams serving diverse, underserved populations
• Valid driver’s license and readiness for occasional field deployments

Examples of Effective Communication Skills
Vision Casting & Alignment
When presenting annual goals, you articulate how expanding Enhanced Care Management will reduce ER admissions by “x%” and improve behavioral health outcomes—garnering buy-in from funders and agency partners.

Cross-Sector Negotiation
Faced with a shelter’s capacity constraints, you acknowledge their operational challenges and propose a shared staffing model—embedding your CHWs at their site, which streamlines referrals and alleviates their workload.

Success Measures

• 100% of program budget deployed efficiently, with ≤5% variance
• 4 new strategic partnerships secured annually, each driving ≥50 referrals
• Annual enrollment growth of 20% across all CALAIM services
• 90% on-time reporting and 95% data-accuracy in dashboards

Benefits
Competitive salary plus performance bonus; comprehensive health/dental/vision coverage; 401(k) match; professional development funds; paid time off; mileage and field-equipment stipend.

Real Impact Example
“Under your management, the Street Outreach program doubled its reach—connecting 1,200 additional clients to Enhanced Care Management and reducing community ER visits by 35% in one year.”

Job Type: Full-time
Pay: $85,000–$95,000 per year
Compensation Package: Annual performance bonus, leadership incentives
Schedule: Monday–Friday with flexible hours for event oversight and emergency deployments
Work Location: Remote-equipped regional office with frequent travel to field sites and partner meetings

Benefits:

· 401(k)

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible schedule

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Vision insurance

Compensation Package:

· Bonus opportunities

· Commission pay

· Hourly pay

· Performance bonus

· Uncapped commission

Schedule:

· 10 hour shift

· 12 hour shift

· 8 hour shift

· Evenings as needed

· Monday to Friday

· Weekends as needed

Work Location: Remote