Call Center Representative

Vitana Pediatric & Orthodontic Partners

Hollywood, FL, USA

Published: 6/14/2022

Full Time

Job Description

JACARANDA SMILES is a Fun, Fast paced dental office that is a state of the art facility in Broward County.

We are looking for a pleasant CALL CENTER REPRESENTATIVE to undertake all new patient and existing patient calls, as well as clerical duties in our call center. You will be the “voice” of the company for all new patient phone calls and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

RESPONSIBILITIES:

Answer all incoming calls
Answer questions and address complaints
Respond to all messages thru text messaging systems and Facebook
Verify insurances
Check, sort and forward emails
Keep updated records and files
Route calls to specific people
Answer inquiries about company
Gather personal and insurance information
Send emails and faxes
Take and relay messages
Update appointment calendars
Schedule appointments
Keep record of reports

REQUIREMENTS:

Spanish Speaker is a plus.
Multi-tasker with attention to detail
Outgoing/positive attitude. Smile!
Loves working with children
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.