Social Services Manager

Job Description

Job Description

The Social Service Manager (SSM) position is responsible for the supervision of Caseworkers and assures that information and assistance needed by participants is available and accessible. The SSM reports to the Executive Director while working closely with leadership, program staff, volunteers and other community organizations.

The SSM oversees the development, implementation, monitoring and evaluation of all program policies and procedures related to the Caseworker department; assures the collection and reporting of program data is reported on a timely basis; builds and maintains an effective resource network to assure program clients receive appropriate referrals that address their nutritional and social needs; and develops and supervise wrap-around services that will enhance the service delivery to program participants (i.e. telephone reassurance program, information and resource directory, etc.).

ESSENTIAL JOB FUNCTIONS:

• Supervises Caseworkers and provides leadership regarding day-to-day workloads.

• Interviews and recommends candidates for vacant Caseworker positions; trains, supervises and evaluates performance of all direct reports.
• Monitors/evaluates program eligibility process for meal service and its implementation.
• Monitors/evaluates Caseworker backlogs; ensures Caseworkers are working within the 14-day initial call guidelines to all new participants to maintain 5-star customer service.
• Works directly with Eligibility Coordinator, Operations Director and Administration Director on the participant waitlist.
  • Ensures client case records accuracy in meeting program eligibility requirements.
  • Responds with appropriate conflict resolution strategies to service issues related to participant complaints about program policies, procedures and/or staff.
• Develops the Assessment Policies and Procedures for the HDM Operations Manual.
• Leads bi-monthly assessment staff meetings.
  • Meets regularly with Executive Director to provide updates on current projects and information on operational or personnel issues.
  • Participates and may lead planning and community meetings; provides training and team involvement as requested.
  • Prepares analytic and statistical reports and implements effective courses of action to maximize service delivery and improve cost effectiveness.
  • Plans and provides consultations to participants regarding health and social needs for which referral and coordination of referrals is appropriate.
  • Participates with program staff at program planning and supervisory staff meetings to resolve program issues and discuss new procedures.
• Manages a caseload of participants.
• Performs initial telephone assessments to prioritize participant needs, places participants on waiting lists if appropriate, and on meal routes.
• Performs in-home assessments for participants.
• Manages information and resource directory and provides resource information regarding programs or services that benefit program participant and/or older adults.
• Responds to participant emergencies with appropriate conflict resolution strategies.
• Is a mandated reporter for elder abuse; reports any suspicious circumstances or suspected abuse to Adult Protective Services.
• Trains and assists staff and volunteers with APS reporting.
• Ensures that all company vehicles driven by Caseworkers are properly maintained, washed and fueled by holding Caseworkers accountable for the vehicles.
• Demonstrates compliance with Meals on Wheels Sacramento County policies, procedures and standards.
• Performs other tasks as assigned.

QUALIFICATIONS:

• Bachelor’s degree in social work or a human services field including but not limited to counseling, psychology, or health education.
• 5 years minimum work experience in a Social Services role, Case Manager or Care Coordinator will be considered in lieu of a bachelor’s degree.
• Five years minimum related professional experience providing direct service in a public health or community program, preferably in a setting with older adults.
• Knowledge of Title 22 and Elderly Nutrition program requirements preferred.
• Effective verbal and written English communication skills; bilingual is a plus!
• Proficiency with Microsoft Office suite and database programs such as Q.
• Must have valid California driver’s license in good standing.

Company DescriptionWe were originally incorporated in 2010 as “Meals on Wheels by ACC.” ACC Senior Services took over senior nutrition services from Sacramento County, when the County decided to close senior nutrition services after 30+ years. ACC Senior Services was selected to take over the service. ACC formed Meals on Wheels by ACC as a separate 501c 3 non-profit, with a separate Board of Directors and separate staff. ACC became the managing agent.

In spring 2024, we became Meals on Wheels by ACC DBA “Meals on Wheels Sacramento County.” We adopted the new name, Meals on Wheels Sacramento County and branding of Meals on Wheels America, of which we are a member. Previous incarnations of the logo were cosmetic, changing only fonts and letter size. By adopting the new name and new logo, the organization hoped to raise awareness about what we do and where we serve, and how the struggle with food insecurity and isolation is something that older adults all across the county face.

Currently, Meals on Wheels Sacramento County partners with local restaurants to provide locally-made meals. We take advantage of our location in the breadbasket of California to provide seasonal fresh produce to our participants. Our goal is to provide farm-to-fork nutritious meals that help older adults live healthier lives.

We are often asked about how Meals on Wheels Sacramento County is funded. We are partially supported by government and private foundation grants, donations from generous supporters, and fundraising activities. We are grateful for the donations from community members!

Company Description

We were originally incorporated in 2010 as “Meals on Wheels by ACC.” ACC Senior Services took over senior nutrition services from Sacramento County, when the County decided to close senior nutrition services after 30+ years. ACC Senior Services was selected to take over the service. ACC formed Meals on Wheels by ACC as a separate 501c 3 non-profit, with a separate Board of Directors and separate staff. ACC became the managing agent.\r\n\r\nIn spring 2024, we became Meals on Wheels by ACC DBA “Meals on Wheels Sacramento County.” We adopted the new name, Meals on Wheels Sacramento County and branding of Meals on Wheels America, of which we are a member. Previous incarnations of the logo were cosmetic, changing only fonts and letter size. By adopting the new name and new logo, the organization hoped to raise awareness about what we do and where we serve, and how the struggle with food insecurity and isolation is something that older adults all across the county face.\r\n\r\nCurrently, Meals on Wheels Sacramento County partners with local restaurants to provide locally-made meals. We take advantage of our location in the breadbasket of California to provide seasonal fresh produce to our participants. Our goal is to provide farm-to-fork nutritious meals that help older adults live healthier lives.\r\n\r\nWe are often asked about how Meals on Wheels Sacramento County is funded. We are partially supported by government and private foundation grants, donations from generous supporters, and fundraising activities. We are grateful for the donations from community members!