Customer Service Representative
Temporaries of New England, Inc.
Waterford, CT 06385, USA
6/14/2022
Full Time
Job Description
Job Description
JOB DUTIES
- Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.
- Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.
- Accurately and efficiently process orders using multiple computer applications and internal systems.
- Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.
- Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.
- Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.
- Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.
- Support department sales goals through upselling, cross-selling, and expert product recommendations.
- Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.
- Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.
- Contribute to special projects as assigned by management to support business goals.
- Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.
QUALIFICATIONS
Education / Work History:
- High School diploma or more
- Previous Call Center experience
- Boating/Marine industry experience and knowledge
- Commitment to teamwork and customer service
Job Skills
- Positive attitude with ability to prioritize, multi-task and organize
- Excellent written and verbal skills; excellent phone skills
- Practical boating skills
Company DescriptionNorth/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989
Company Description
North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989