Job Description
Job Description
Cowlin Insurance Agency is a trusted resource for individuals and families seeking expert insurance guidance. What sets us apart is our educational sales philosophy, where every customer interaction is an opportunity to inform, empower, and build lasting trust. Our award-winning agency holds Allstates Honor Ring and Elite Status in Ohio, thanks to a high-performing team that values collaboration, shared success, and giving back to the community. From team lunches and a stocked snack bar to charity car show sponsorships and a wall of thank-you notes, we believe a great workplace starts with a great team.
We are hiring a dedicated Insurance Customer Service Representative to help us maintain and enhance our 5-star reputation. In this role, youll be the front line of support for current and prospective clients, helping ensure smooth, accurate, and friendly service every time. Youll work in a positive, team-based environment where your growth is supported and your success is recognized.
Here's what our team has to say about what they love the most:
- Monthly & Annual Bonus Opportunities Your success is in your hands. We reward hard work and hustle with bonus opportunities
- Snacks on Us Stay fueled throughout the day with a fully stocked snack bar and beverages.
- Biweekly Team Lunches We bring the team together every two weeks for a delicious lunch and great company.
- No Micromanaging We believe in hiring great people and trusting them to do their best work. Youll have the freedom and autonomy to thrive.
- On-the-Job Training Well set you up for success from day one with hands-on training and support. No experience? No problem.
- Career Growth & Development Were invested in your future. Whether you want to grow in your role or explore new paths, well help you get there.
- Casual Dress Code Come as you are. We care about your work, not your wardrobe.
If youre passionate about helping others and want to grow in a supportive, community-focused agency, apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Weekends Off
Evenings Off
Office Snacks and Beverages
Holidays Off
Hands on Training
Team Lunches
Casual Dress Code
Bonus Opportunities
Responsibilities
- Greet clients with warmth and professionalism across all channels
- Process policy updates, payments, and driver or vehicle changes
- Deliver empathetic, helpful support in challenging moments
- Support retention goals by building rapport and earning trust
- Complete administrative tasks including mailings, list management, and basic marketing
Requirements
- Previous experience in customer service or a client-facing role
- Positive, can-do attitude with a friendly and professional phone presence
- Ability to stay composed and solutions-focused in high-pressure moments
- Commitment to delivering service that builds loyalty and referrals
- Willingness to learn insurance processes