Job Description
Job Description
Description of the Role
IT3 Communications, Inc., a sister company to Parrish Consulting Services, Inc., is seeking motivated individuals to join our team as Call Center Representatives. The ideal candidates will answer calls using professional-level interpersonal communications skills, then provide clear and concise written follow-up communications to ensure a high-level of customer satisfaction for customers of IT3 Communications.
Responsibilities
- Answer inbound calls and provide accurate, timely, and satisfactory responses to customer inquiries and concerns.
- Make outbound calls to follow up with customers, gather feedback, or provide updates.
- De-escalate situations with dissatisfied customers by offering professional, patient, and solution-oriented support.
- Address a variety of customer questions, service issues, and technical requests.
- Report recurring issues or emerging customer trends to management for analysis and resolution.
- Work closely with other call center team members to continuously improve customer service performance.
- Assist in onboarding and training new employees by sharing company processes, customer management strategies, and service expectations.
- Collect and document customer feedback on products, services, and overall satisfaction.
- Adhere to all company policies, procedures, and call handling protocols.
- Ensure compliance with data privacy and security standards during all customer interactions.
Requirements
- Prior experience in Call Center operations, IT support, or a related field.
- Strong problem-solving skills.
- Excellent communication and customer service skills.
- Knowledge of Windows operating systems.
- Ability to work independently and as part of a team.
- Part-time, evenings and weekends, from 20 to 30 hours per week. If a full-time position becomes available, this position will be filled from current part-time employees whenever possible.
Benefits
- Competitive compensation.
- Opportunity for career growth and development.
- Health, dental, and vision insurance (Full-time employees only).
- 401(k) retirement plan (Full-time employees only).
About the Company
IT3 Communications, Inc., a sister company to Parrish Consulting Services, Inc is an emerging call center operation based in Princeton, IN. We are committed to delivering exceptional service to our clients and fostering a collaborative work environment for our employees.