Job Description
Job DescriptionJob Summary LHH Recruitment Solutions is seeking an experienced Scheduling Coordinator who will play a vital role in delivering exceptional customer service within our clients’ remote call center. Responsibilities include managing patient communications, scheduling appointments, providing basic technical support, and supporting wellness programs. This role requires professionalism, empathy, and the ability to handle high call volumes while maintaining a positive patient experience. Location & Shifts Location: Remote (Work from Home) Shifts: 7:30-4:30 EST and 8am-5p EST and others 8:30-5:30 EST Compensation: $21.00 - $23.00 per hour depending on experience Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Responsibilities
- Champion exceptional customer service as a collaborative Marathon Health teammate
- Manage incoming patient communications (calls and written inquiries)
- Schedule services using Salesforce and/or Athena EMR
- Provide basic technical support (e.g., password resets, portal navigation)
- Respond professionally to patient inquiries, manage conflict, and build rapport
- Accurately document and maintain patient records
- Support wellness and incentive programs via data entry and portal updates
- Monitor feedback and escalate concerns appropriately
- Collaborate with the Patient Support Team to integrate service into operations
- Perform additional duties as needed to support the team
Qualifications
- Education & Experience:
- Bachelor’s Degree preferred
- Minimum 1 year of customer service experience (call center ideal)
- Healthcare or insurance industry experience preferred
- Desired Attributes:
- Professionalism & Communication: Excellent verbal/written skills, calm demeanor
- Problem-Solving: Detail-oriented, solution-focused
- Organization: Time-sensitive task management, self-motivated
- Technical Skills:
- Proficient in Microsoft Office, Teams, SharePoint
- Experience with Athena EMR and Salesforce highly preferred
- Ability to toggle between multiple systems (4 total)
- Customer Service & Confidentiality: Strong service ethic, confidentiality awareness
Pay Details: $21.00 to $23.00 per hour
Search managed by: Jason Timothy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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