Job Description
Job Description
Secretary / Administrative Assistant - Thriving Tire & Auto Shop
For fastest response for a interview text us at 912-414-7379
Are you a highly organized and friendly administrative professional looking to be the backbone of a fast-paced, customer-focused tire and automotive repair shop?
We are seeking a Secretary/Administrative Assistant to manage our front office operations, ensure smooth communication, and provide exceptional support to our service team and customers.
If you thrive on keeping things running efficiently, have a knack for customer service, and want to work in an environment where your organizational skills directly impact business success, we encourage you to apply!
Key Responsibilities:
Customer Service & Communication (Front Desk)
- Greet Customers: Serve as the first point of contact for all customers entering the shop in a professional and friendly manner.
- Manage Phone Lines: Answer, screen, and direct high-volume incoming phone calls; accurately take and relay messages to the appropriate Service Advisor or Technician.
- Customer Follow-Up: Assist with scheduling and confirming service appointments (tires, oil changes, repairs, etc.) and perform follow-up calls to ensure customer satisfaction.
- Invoicing
Office & Administrative Support
- Data Entry: Accurately enter customer, vehicle, and service information into the shop management software (e.g., QuickBooks, specific industry software).
- Filing & Record Keeping: Develop, maintain, and organize both digital and physical filing systems for work orders, customer invoices, and vendor documents.
- Correspondence: Prepare, proofread, and distribute general office correspondence, memos, and forms.
- Office Supplies: Monitor and manage the inventory of office and shop supplies, placing and tracking orders as needed.
- Support Management: Provide general administrative support to the Shop Manager and Service Advisors, which may include light research or report preparation.
Financial & Inventory Assistance (Light)
- Document Expenses: Assist with tracking and documenting daily cash and credit transactions.
- Parts Coordination: Occasionally assist Service Advisors with logging or tracking incoming tire and parts shipments.
Qualifications
- Experience: Proven work experience (2+ years) as a Secretary, Receptionist, Administrative Assistant, or similar role, preferably in a fast-paced environment. Experience in the automotive, dealership, or service industry is a strong plus.
- Technical Proficiency: High proficiency in Microsoft Office Suite (Word, Excel) and strong data entry skills. Familiarity with standard Point-of-Sale (POS) and scheduling software is required.
- Communication Skills: Excellent verbal and written communication skills with a professional and upbeat phone demeanor.
- Organizational Skills: Exceptional organizational skills, attention to detail, and ability to manage multiple tasks simultaneously without compromising accuracy.
- Professionalism: High degree of integrity and ability to handle confidential customer and business information with discretion.
What We Offer
- A friendly, team-oriented work environment.
- Opportunity to be a critical part of a successful local business.