Job Description
Job Description
A global financial services company is seeking an Event Planner/Coordinator for their office in Newark, DE on a long term temporary basis.
Duration: 6 months
Location: Newark, DE
• Meet and greet each client daily, provide personalized high touch customer service
• Create the desired conference and meeting clients’ needs through active communication, planning, and team leadership
• Understand the importance of reaching the clients’ expectations
• Coordinate and communicate client needs prior to the program with operations, audio visual and catering staff
• Ensure implementation of SOP’s, follow up as necessary
• Handle day to day challenges clients present while driving towards a solution
• Ensure maximum utilization of space to achieve yearly utilization goals
• Maintain a professional, flexible, “can-do” level of service
• At the finish of an event, ensure that all meeting details have been properly captured in EMS
• Participate in daily operations meeting as well as weekly review
• Execute pre conference call/meeting, and post conference call/meeting when applicable
• Manage space issues, escalate unresolved issues to lead planner, manager
• Cover reception desk essential functions; answering telephone calls, returning emails promptly
• Work closely with Room Concierge to ensure proper booking procedures including annual bookings.
• Work with in-house event teams regarding escalations
• Manage and assist in the development of staff members providing 1x1’s within regional sites
• Collaborate with leads of other locations and Conference Center Business Manager to create standardization regionally