Job Description
Job Description
Client Educator
Ready to take your customer-facing experience and channel it into a role where your drive and results actually matter? At Serenity, we help clients understand and start life-changing programs — and we need sharp, motivated people to guide them there.
As a Client Educator, you'll inform clients about our programs, help them see the value in taking action, and guide them through the process of getting started. This isn't just answering questions — it's about confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. If you're someone who thrives on hitting targets, doesn't take "no" as a final answer, and genuinely wants to help people change their lives, we want to hear from you.
Why This is Perfect for You
- You have 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.).
- You're motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers.
- You know how to handle objections and pushback without losing momentum or enthusiasm.
- You're ready to step into a role with real purpose, where your results directly impact the people you serve.
What You'll Be Doing
- Educating clients on available programs and services and clearly communicating the value of taking action.
- Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals.
- Working toward individual KPIs and contributing to team performance benchmarks.
- Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation.
- Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.
You're a Strong Fit If You Have:
- 2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role.
- A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar.
- Strong communication skills — you can break down complex information and make a compelling case simply and clearly.
- Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned.
- Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply.
- The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.
Education Requirements
- High school diploma or equivalent required; some college preferred.
- Additional certifications in customer service, sales, or related fields are a plus.
What You'll Get
- A meaningful career where your performance directly helps others take the next step toward their goals.
- A 3-day workweek (three 13-hour shifts, with four days off).
- Clear growth opportunities — motivated performers get noticed as Serenity continues to expand.
- Competitive pay tied to performance.
- Excellent benefits: We cover 90% of your medical, dental, and vision premiums.
- 401(k) retirement plan.
- 10 PTO days (15 after one year) + 10 paid holidays.
Who We Are
Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives. We're built on a culture of accountability, growth, and purpose — and we reward the people who show up, hit their goals, and care about the clients they serve.
Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pays $22 hourly.