Job Description
Job Description
Quality Control Manager | SIX MILE, LLC
Type of Position: Full-time, Regular
Tier: I
Location: Washington, D.C.
Schedule: Varies
FLSA Classification: Exempt
Reports to: Project Manager
JOB OVERVIEW
The QCM position is multifaceted, and diversified, in its scope. Plan, direct, or coordinate the work activities and resources necessary for maintaining highest quality service delivery in accordance with cost, quality, and quantity specifications. Apply quality oversight principles to problems of service delivery by staff, usually under the direction and in compliance with contract specifications. May study efficiency and quality of job tasks and method, and speed involved in performance of services, maintenance, and other worker operations for such purposes as establishing standard of quality services delivery of maintenance and operations services or improving efficiency.
RESPONSIBILITIES
- Create and implement monitoring processes to ensure that finished service quality adheres to contract standards and safety guidelines
- Prepare and maintain service quality reports and communicate outcomes of quality assurance activities
- Active management of spreadsheets for the purpose of inventory tracking, service call tracking and quality issues
- Furnish PM with service analysis and propose alternative solutions once a service issue has been identified
- Utilize quality rating results in regular assessments and report any changes in rating to PM
- Confer with Project Manager to arrange service requirements, staffing needs, and duty assignments within budgetary limitations and time constraints
- Responsible for service quality document management
- Performs incidental tasks related to the position as well as various duties, as assigned, to support the overall objectives/goals of the team while maintaining a positive attitude
REQUIREMENTS
- High School Diploma or equivalent required; Associate degree preferred
- Two (2) years of practical experience in quality assurance required, experience in janitorial preferred
- Ability to lift 50 lbs
- Ability to pass a background and drug screening
- Possession of a valid driver's license; must qualify for company insurance coverage based on driving record
- Demonstrated proficiency with Microsoft Windows, Microsoft Office 365, Skype for Business, and a web collaboration tool such as Google Docs
- Ability to communicate in a clear and concise manner and meet deadlines as assigned
OUR COMMITMENT TO YOU
At SML, we empower our employees in their careers. When you work with us, we will encourage you to follow your passions, and we promise to be committed to your safety, well-being, and professional development.
We treat our team members well – because it's the right thing to do, and because it makes good business sense. At SML, you will contribute to our mission, making a difference in the lives of our Alaska Native shareholders community. We work with our clients to develop creative solutions with an emphasis on our respect for our land, culture, language, tradition, and one another.
WORK ENVIRONMENT
The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities and abilities.
PHYSICAL DEMANDS
LIFTING & CARRYING
The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing up to 50 pounds. Employee must maintain a constant state of mental alertness at all times.
MOBILITY
The employees will need to move around to attend meetings, access shared resources, and collaborate with team members.
OCCUPATIONAL HEALTH & SAFETY
The company is committed to maintaining a safe and healthy working environment. All employees are expected to adhere to safety guidelines and report any safety concerns.
ACCOMMODATIONS
The company is committed to providing reasonable accommodations to employees with disabilities. Individuals with specific accommodation needs are encouraged to discuss them with the Human Resources Department.
ABOUT SIX MILE, LLC
SML is an Alaska Native-Owned Village Corporation serving its more than 2,000 Native shareholders and four villages located along the Yukon River. Alaska Native Corporations are the result of the passage of the Alaska Native Claims Settlement Act, which was signed into law in 1971. The act was intended to resolve long-standing issues surrounding aboriginal land claims, to stimulate economic development throughout Alaska, as well as to settle land and financial claims.
As a historically nomadic people who relied on each other, the concept of sharing is essential in Athabascan tradition. For thousands of years small groups would band together to share resources, helping to ensure both the success and survival of the group. In the Koyukon Athabaskan language, Gana-A'Yoo means "friends together," which is reflected in our logomark's firm arm grip and the value we place on building long-term relationships.
This was the underlying sentiment in 1978 when the shareholders of the villages of Galena, Koyukuk, Nulato and Kaltag made the decision to join together as "friends" and merge into one for-profit village corporation. The company has strong social and cultural ties to its villages and is committed to meeting its economic, social, and cultural obligations to its shareholders.
EQUAL OPPORTUNITY STATEMENT
SML is an equal opportunity employer. All qualified applicants will receive consideration for employment, without regard to race, color, sex, national origin, religious beliefs, age, disability, U.S veteran status, or any other legally protected characteristics.