Virtual Customer Support Specialist

Job Description

Job DescriptionAbout Us

Golden Belt Printing, INC. has been a cornerstone of the Great Bend community, operating under the same ownership and in the same location since 1980. Our professionals continue to help our company grow steadily to meet your expanding needs for visual communication and direct mail marketing.

About the Job

As a Virtual Customer Support Specialist, you will provide top-tier support via phone, email, live chat, and/or social media. You’ll work closely with internal teams to resolve issues and maintain high customer satisfaction, all while working from the comfort of your home.

Responsibilities

• Respond to customer inquiries in a timely and professional manner via multiple channels (email, phone, live chat)
• Troubleshoot customer issues and offer effective solutions
• Maintain accurate records of customer interactions in the CRM system
• Escalate complex cases to appropriate departments when necessary
• Collaborate with team members to improve processes and service delivery
• Follow company guidelines, scripts, and service policies to maintain brand integrity

Requirements

• High school diploma or equivalent
• 1–2 years of customer service experience preferred, especially in a virtual or call center setting
• Strong communication skills (verbal and written)
• Proficiency with help desk software, CRMs, and Microsoft Office or Google Workspace
• Ability to multitask, prioritize, and manage time effectively
• Comfortable working independently in a remote environment
• Positive attitude and a strong commitment to providing excellent service

Bonus Points

• Flexible work schedule
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Equipment/software provided for remote work
• Ongoing training and career advancement opportunities