Job Description
Job Description
Audi Richfield is a trusted leader in automotive repair and maintenance, committed to delivering exceptional service and high-quality workmanship. We pride ourselves on creating a welcoming environment for customers and a supportive workplace for our team. Audi Richfield offers state of the art facilities including but not limited to indoor vehicle parking, multiple software platforms to help facilitate exceptional customer service, air conditioned shop with custom tech bays and team ready to welcome our next key player!
Position Overview:
We are seeking an experienced and customer-focused Automotive Service Manager to lead our service department. This role is responsible for ensuring smooth operations, maintaining high customer satisfaction, managing service advisors and technicians, and driving department performance.
Key Responsibilities:
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Oversee daily operations of the service department to ensure efficiency and profitability.
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Supervise, train, and motivate service staff, including advisors and technicians.
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Maintain high levels of customer satisfaction through effective communication and problem-solving.
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Monitor work orders, repair progress, and ensure timely completion of services.
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Manage department budgets, expenses, and revenue targets.
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Enforce safety procedures and ensure compliance with company policies and industry regulations.
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Coordinate with parts and sales departments to improve workflow.
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Address escalated customer concerns promptly and professionally.
What You Bring to the Table:
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Proven experience as an Automotive Service Manager or in a similar leadership role.
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Strong technical knowledge of automotive systems and repair processes.
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Excellent communication, leadership, and organizational skills.
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Ability to work in a fast-paced environment while maintaining attention to detail.
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Proficient in service management software (CDK).
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Valid driver’s license with a clean driving record.
Benefits:
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Competitive salary + performance-based bonuses
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Health, dental, and vision insurance
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Paid time off and holidays
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Employee discounts on services and parts
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Opportunities for ongoing training and career growth