Job Description
Job DescriptionExpedient is hiring a Channel Customer Success Manager. This role blends partner enablement with customer success to drive adoption, revenue, and satisfaction across Expedient’s partner ecosystem and AI CTRL platform customers. You will serve as a strategic liaison between Expedient, its trusted advisors, and end customers—educating, training, and enabling both groups to maximize the value of Expedient’s secure, enterprise-ready AI and cloud solutions.
This is a hybrid role and you will be needed in Cleveland for initial 6 months. Travel will be required to partner and customers sites. Operating in both channel-facing and customer-facing capacities, you will foster growth, expand usage, and ensure positive business outcomes by aligning Expedient’s solutions with client and partner needs.
For more information about Expedient please visit our website at www.expedient.com
Responsibilities
- Develop and deliver training and onboarding programs for partners and trusted advisors.
- Coach partner sales and engineering teams on Expedient’s solutions, services, and AI CTRL value proposition.
- Execute national partner growth plans, with a focus on channel expansion and bench partners.
- Oversee deal registration processes and create engaging sell-with/sell-out programs.
- Conduct webinars, events, and other cadences to drive awareness of marketing resources and partner initiatives.
- Serve as a liaison between partners and internal teams, ensuring issues are resolved quickly and effectively.
- Gather feedback and track customer satisfaction (e.g., NPS), coordinating with support and product teams to resolve challenges.
- Act as an advocate for customers, ensuring they achieve measurable business results from AI solutions.
- Partner with internal stakeholders (sales, marketing, engineering, product) to align enablement and customer success with overall business objectives.
- Prepare and present quarterly business reviews for partners and customers
Requirements
- Bachelor’s degree in Business, IT, Computer Science, or related field, or equivalent experience.
- Professional training/certifications in customer success, channel management, or AI-related fields a plus.
- 3–5 years in customer success, partner enablement, account management, or similar roles in technology/SaaS.
- Proven record of driving adoption, enablement, and growth across customer or partner accounts.
- Experience with AI, cloud solutions, or enterprise software strongly preferred.
- Strong communication and presentation skills—able to explain complex technical concepts in business terms.
- Consultative sales and relationship-building abilities; influence without authority.
- Analytical mindset, able to track metrics and make data-driven decisions.
- Proactive, customer-first approach, with adaptability, accountability, and passion for AI-driven transformation.
- Ability to thrive in fast-paced environments and manage multiple priorities.
Salary is based on candidate skills and experience - estimated salary is approximately $65k to $100k.
WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
Powered by JazzHR
EL2tE5mDHq