Luxury Client Advisor Inside Sales (Phone-Based Luxury Jewelry Sales)

Job Description

Job Description

As a Luxury Client Advisor, you will build and manage relationships with established customers while driving new revenue through high-activity, phone-based consultative selling. This is a performance-driven inside sales role focused on fine jewelry, luxury watches, and collectible pieces sold directly to consumers across the United States. This position blends outbound relationship building and account management. All leads are warm and company-supplied. Success is driven by consistent activity, disciplined follow-up, strong discovery skills, and the ability to create trust through storytelling and concierge-style service. This position offers a $50,000–$60,000 base salary + uncapped residual commissions + bonuses.

COMPENSATION & BENEFITS:

• $50,000–$60,000 Base Salary
• Year 1 OTE: $60,000–$80,000
• Year 2 OTE: $75,000–$90,000+
• Top performers earn significantly above OTE
• Uncapped residual commissions on repeat customer purchases
• Quarterly & annual performance bonuses
• Partially company-paid health benefits
• 401(k) with company matching
• Employee recognition programs & rewards
• Hybrid / work-from-home eligibility after training (performance-based)

THE COMPANY & CULTURE:

Our client is a 23-year-established, private-equity-backed direct-to-consumer luxury goods company with approximately 170 employees nationwide. The organization specializes in fine jewelry, watches, and limited-edition collectible products sold directly to consumers. The company operates in a structured, KPI-driven sales environment emphasizing accountability, coaching, and long-term customer relationship development. The culture is team-based, supportive, and growth-oriented, with experienced leadership and a mature sales process. Core customers are established U.S. consumers, who value quality, exclusivity, and personalized service.

OFFICE LOCATION & SALES TERRITORY:

• Head Office: Burnsville, Minnesota
• In-office to start for onboarding and training (approximately 3–6 months)
• Opportunity to transition to hybrid/work-from-home after training based on performance
• Assigned customer accounts (no geographic sales territory)
• Full-time – Monday to Friday, 9:00am–5:30pm CST (no evenings or weekends, with very limited exceptions during peak season)

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS:

• 5+ years of experience in B2C consultative sales, building relationships and guiding customers through purchasing decisions
• Proven success selling high-value or discretionary products or services directly to end consumers
• Phone-based or inside sales experience is a strong asset
• Backgrounds in luxury retail, jewelry or watch sales, financial services, concierge, membership, collections, or relationship-driven consumer sales are well suited for this role
• Strong conversational and discovery skills with the ability to use storytelling to create trust and engagement
• Coachable and comfortable working within a structured sales process

TECHNICAL SKILLS:

• Phone systems and order entry systems
• Ability to manage multiple screens while on live sales calls
• Excel – Basic
• PowerPoint – Basic
• MS Word – Basic

THE PRODUCT / SERVICE / SOLUTION

• Fine jewelry
• Luxury watches
• Limited-edition and collectible luxury items
• Private Vault and concierge-level product offerings

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S):

• Direct-to-consumer (B2C) sales
• Customers located across the United States
• Selling directly to the individual end buyer

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Average order size: $500 – $750
• Higher-value Private Vault items: $395+
• Average yearly revenue per managed customer: $25,000
• Average sales cycle: 1 – 3 months

COMPETITIVE ADVANTAGES:

• Concierge-style, relationship-based selling model
• Strong storytelling approach vs. transactional selling
• Warm leads supplied – no cold prospecting
• Unique and limited-edition products not widely available in retail stores
• Price-to-value positioning

TYPICAL DAY & DUTIES:

• This is a high-activity role. A typical day includes:
• 60+ outbound dials
• 10–13+ live conversations
• 2.5+ hours of daily talk time (increasing as tenure grows)
• Managing assigned customer accounts (no geographic territory)
• 50% new business development (Year 1)
• 50% account management (Year 1)
• Ongoing follow-up and relationship development
• Participation in coaching, call reviews, and structured training
• All leads are warm — outbound dialing focuses on existing or prior customers.

LEADS:

• 0% cold calling
• 100% warm outbound dialing and existing customer follow-up
• Mix of outbound calls and inbound call overflow after ramp-up

OVERNIGHT TRAVEL:

• None

SUPPORT & TRAINING:

• Classroom training
• Inbound sales training during onboarding
• Luxury sales process and storytelling training
• Job shadowing with top-performing reps
• Daily coaching and Q&A sessions during ramp-up
• 1–2 months of structured sales training
• 3–4 weeks of product and storytelling training
• Actively selling within 1–2 months

WHY YOU SHOULD APPLY:

• Uncapped earning potential with residual commissions
• 100% warm leads and established customer base
• Structured sales process with strong coaching support
• Opportunity to sell emotionally driven, memorable luxury products
• Clear path to long-term career growth and sales leadership

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