Director of Family Supportive Services- Almda

Job Description

Job Description

Hiring range:  $84,522 – $105,202 DOE (Full salary range up to $105,202 for long-tenured staff currently in position or other exceptional circumstances) 

Summary/objective:

The Director of Family Supportive Services – Alameda (Director) oversees all resident supportive services for the Supportive Housing Program at Warren Village’s Almeda Campus. They manage day-to-day operations, program development, evaluation and program improvements, staff supervision, and conduct direct service work with residents. The Director manages a two-generation approach to family stability and economic mobility. Programs include case management; resource navigation; economic mobility coaching; educational and workforce development; housing; youth programs; mental health counseling; and community-building initiatives. As a member of the Executive Team, the Director ensures alignment and collaboration across sites and departments.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

Essential Functions and Responsibilities:

Leadership

• Align programs and goals with Warren Village’s strategic vision and two-generation approach.
• Supervise and manage staff, including hiring, training, and performance management.
• Develop and manage the annual program budget.

• Oversee daily operations, support services programs, and manage partnerships with service providers.
• Coordinate and collaborate with onsite property management.
• Collaborate with onsite Early Learning Center to ensure a coordinated two-generation approach.
• Develop and monitor progress on key performance indicators and program outcomes.
• Serve as the primary lead on resident crisis and/or complaint situations for residents and ensure effective communication with staff and residents.
• Support fundraising efforts through data, reports, and site visits.
• Foster a strengths-based culture with high expectations for residents and staff.

Program Development, Oversight, and Evaluation

• Develop and implement best practice family and community support services, including case management/coaching, resource navigation, youth programming, mental health counseling, workforce development, housing and finance navigation, community-building events, and initiatives, among others.
• Ensure that all governmental and regulatory reporting requirements are accurate, timely, and maintained in accordance with government/agency regulations (including but not limited to Denver Housing Authority, Colorado Division of Housing, and Denver Office of Housing Stability).
• Ensure consistent data collection, accurate reporting, and data-driven decision making.
• Support equity & inclusion work, centering resident voice and ensuring representation.

Direct Services

• Develop relationships with residents, provide resource navigation and coaching meetings as needed, and facilitate conversations regarding programming desired.
• Complete required reporting, including assessments, case notes and progress reports.
• Other duties as assigned.

Competencies:

• Committed to Warren Village’s mission and culture.
• Technology systems aptitude. Demonstrated proficiency of Microsoft Office products.
• Strong belief in the principles of diversity, equity, and inclusion; the wisdom of lived experience; and the innate strengths and power of all people.
• An ability to form professional working relationships with community members in an empathetic, respectful, and non-judgmental way.
• Detail oriented and organized, maintaining accuracy.
• Able to self-motivate and work independently under limited supervision.
• Ability to prioritize tasks and to delegate them when appropriate.
• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Strong integrity, discretion, and ability to maintain confidentiality.
• Demonstrated presentation skills with ability to speak and communicate effectively.
• Strong communication skills, both oral and written.
• Ability to relate to and work with diverse groups.
• Working style promotes individual creativity, collaboration, and professional accountability.
• Ability to work occasional night and weekend hours within the work week.

Minimum Qualifications:

• A Bachelor’s Degree in Social Work, Psychology, Human Development, or other related field or at least 8 years of related experience may be substituted for education.
• Five years’ progressive experience in program development and evaluation working with low-income, diverse populations.
• Three years’ experience supervising multiple staff members and running an area or department.

• Experience providing case management, coaching, and/or resource navigation to low income, culturally diverse communities.
• Demonstrated experience using outcomes to drive program quality.

Preferred education, eligibility requirements, and/or experience:

• Bilingual in English and Spanish, Vietnamese, French, Arabic, or Swahili.
• Knowledge and experience in Transitional Housing and/or other services-enriched housing models.
• Lived experience in homelessness or housing instability.
• Master’s degree in Social Work, Psychology, Human Development, or related field.
• Current state licensure as a Licensed Clinical Social Worker or Licensed Professional Counselor.
• Experience in mental health, substance use, and/or crisis intervention.
• Training and experience in Motivational Interviewing and Trauma-Informed Care.
• Employee must have a valid driver’s license and acceptable current motor vehicle report.

Work Environment: The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands: While performing the responsibilities of the position, must constantly be able to remain in a stationary position 50% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Frequently communicates information and ideas so others will understand; must be able to exchange accurate information in these situations. Must have the ability to observe details at close range.

Travel Required: o No x Yes (limited within metro-Denver)

Salary & Benefits:  Hiring range:  $84,522 – $105,202 DOE (Full salary range up to $105,202 for long-tenured staff currently in position or other exceptional circumstances) 

 

Attractive benefits package, including generous paid time off (sick/vacation days) and twelve holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.   

  

To Apply: Interested candidates apply at https://warrenvillage.org/about-us/#careers. This position will be posted until October 15, 2025, or until a qualified candidate is hired.  

 

*When determining if a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life.  If you feel you have lived experiences that may contribute to your experience for the position, please document in cover letter.  

 

Only applicants selected for an interview will be contacted.  

We do not accept unsolicited resumes from recruiting agencies. Warren Village is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category. If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org.