Customer Service Representative
Job Description
Job Description
Looking for an Inside Sales Rep who will be responsible for managing customer accounts, generating quotes, and providing product knowledge and support. This position plays a key role in maintaining customer relationships, supporting outside sales, and ensuring timely and accurate sales transactions.
Job Duties:
- Respond to customer inquiries via phone or email regarding products, pricing, availability, and specifications.
- Prepare and process sales quotes accurately and efficiently.
- Provide knowledge and guidance on product options, finishes, and customizations.
- Collaborate with outside sales reps, estimators, and project managers to meet customer needs.
- Track orders and communicate lead times, delivery status, or any delays to customers.
- Resolve customer concerns and complaints with professionalism and efficiency.
- Maintain accurate records of customer interactions, transactions, and quotations
Ideal Candidate will have:
- 2-3+ years of inside sales experience, preferably in building materials or millwork
- Preferred knowledge of wood doors, frames, hardware, and related construction products
- Strong customer service and communication skills
Company DescriptionFor over 40 years, Express Employment Professionals has been helping people find quality jobs in the Industrial and Office/Professional arenas. Our local office in Hasbrouck Heights has been providing staffing services in northern New Jersey for over 16 years and are affiliated with an international network of over 960 offices in 7 countries. Apply today and find out how we can help you find your next employment opportunity!
Company Description
For over 40 years, Express Employment Professionals has been helping people find quality jobs in the Industrial and Office/Professional arenas. Our local office in Hasbrouck Heights has been providing staffing services in northern New Jersey for over 16 years and are affiliated with an international network of over 960 offices in 7 countries. Apply today and find out how we can help you find your next employment opportunity!