Job Description
Job Description
Facility Customer Service Manager (Floater) – Self Storage
Locations: Peninsula, San Jose, Sunnyvale & surrounding Bay Area locations
Job Type: Full-Time or Part-Time
Schedule: Flexible schedule with weekend availability required
Compensation: $21.00 – $24.00 per hour DOE
Benefits for Full-Time Employees: Medical insurance and paid vacation
Additional Compensation: Mileage reimbursement available for part-time employees traveling more than 25 miles to cover assigned storage facilities.
This is not an onsite resident position and requires regular travel between self-storage facilities.About the Role
We are seeking a reliable, professional, and adaptable Facility Customer Service Manager (Floater) to support multiple self-storage facilities throughout the Peninsula, San Jose, Sunnyvale, and surrounding Bay Area locations.
This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and can seamlessly support different locations while delivering excellent customer service and operational consistency.
Both Full-Time and Part-Time opportunities are available. Travel between assigned facilities is a regular and expected part of this position.
Key Responsibilities
- Deliver outstanding customer service across multiple self-storage locations
- Assist with daily operations including rentals, billing, reporting, and facility security
- Process customer payments, invoices, and operational reports accurately
- Manage delinquent accounts, collection calls, and follow-up communications
- Balance daily receipts and cash drawers
- Assist with lien procedures and storage auctions
- Perform clerical duties including filing, documentation, and data entry
- Promote and sell storage units, tenant insurance, and retail merchandise
- Maintain facility cleanliness, organization, and curb appeal
- Conduct routine property inspections and monitor site security
- Provide coverage for staffing shortages and high-volume locations
- Professionally resolve customer concerns and de-escalate difficult situations
Qualifications
- Strong customer service and sales experience
- Prior self-storage or property management experience preferred
- Proven ability to handle challenging customer situations professionally
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to work independently across multiple locations
- Reliable, flexible, and adaptable to changing operational needs
- Employment history with verifiable references
- Valid California Driver’s License and reliable transportation required
- Background check required prior to employment
- Weekend availability required
Compensation & Benefits
- Competitive hourly pay: $21.00 – $24.00 DOE
- Mileage reimbursement for qualifying travel assignments
- Medical insurance for Full-Time employees
- Paid vacation for Full-Time employees
- Stable position with autonomy, variety, and growth opportunity
How to Apply
Please submit your resume along with two professional references.
Qualified candidates will be contacted for an interview.
Job Type: Full-time or part time
Benefits for Full Time :
- Employee discount
- Health insurance
- Paid time off
Work Location: In person