Job Description
Job Description
Position Summary
Holy Grail Cleaning's Part-Time House Cleaner strives for the best cleaning experience through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While servicing customers the House Cleaner will perform daily assigned duties and remain compliant with company procedures in accordance to Holy Grail Cleaning expectations by Living the Pledge every day.
Position Responsibilities
- Provides WOW! Customer Service
- Ensures assigned tasks are completed in a timely manner on assigned locations
- Follows company policies and loss prevention procedures
- Maintains a safe working environment including PPE (Personal Protective Equipment)
- Maintains vehicle appearance and cleaning standards as directed
- Ensures that cleaning supplies and tools are restocked and placed in their respective areas
- Utilizes training to help customers determine seasonal packages or find suitable alternatives
- Maintains product knowledge & current promotions through the administrative office and information sources
- Practices the HG Clean Guarantee making sure the clean is done right the first time or returning within 24hrs
- Utilizes BK to clock in/ out & retrieve job assignment and location
- Ability to diagnose cleaning/organization problems and recommend solutions
- Communicates with managers regarding customer concerns and employee matters
- Actively engaged in developing more effective cleaning and customer service skills
- Provides honest and trustworthy advice to customers regarding the best services that fit the customers’ expectations
Our team members:
- Are prompt, professional and courteous to clients and team members - no exceptions
- Truly love cleaning homes and pleasing others
- Accept constructive feedback and love improving their craft
- Know that attention to detail and pride in your work is key to being the best & most requested!
Position Requirements:
- High School diploma or equivalent
- Basic Knowledge of cleaning is required
- Strong Attention to Detail
- Good Physical Stamina and Strength
- Excellent Interpersonal Communication and decision making skills
- Highly proficient in Reliability
- A phone with a camera, texting and GPS
- Valid driver’s license and your own reliable vehicle
- Ability to successfully pass a full background and reference check