Job Description
Job DescriptionBasic Function and Scope of Responsibilities
The Member Services Representative II – Rover is responsible for delivering exceptional member service via in-person interactions and phone communication by processing transactions such as deposits, withdrawals, loan payments, wires, cashier’s checks, and money orders. Open and close accounts. Perform account maintenance and ensure daily transaction accuracy and cash balancing. Manage vault operations and maintain teller cash machines. Promote Credit Union products and services to meet member needs.
Location:
- Majority of time will be spent in the Springfield branch.
- For example: Four days working in Springfield and one day in Parkson, subject to change.
- Will cover absences for lead MSRs in Springfield and Parkston.
- May be asked to fill in at the Yankton branch when needed.
What You’ll Do
As an MSR II Rover, you’ll be a key part of our front-line team, delivering personalized service and operational excellence. Your responsibilities include:
- Member Transactions: Process deposits, withdrawals, loan payments, wires, cashier’s checks, and money orders.
- Account Services: Open and close accounts (including IRAs, business accounts, and share certificates) and handle maintenance requests (address changes, stop payments, etc.).
- Debit Card Support: Assist with ordering, disputes, fraud alerts, instant issue, and inventory tracking.
- Cash Management: Balance cash drawers, vaults, teller cash machines (TCR/TCD), and coin machines.
- Mentorship: Train and support teammates under management guidance.
- Sales & Service: Identify member needs and recommend credit union products and services.
- Problem Solving: Research and resolve inquiries related to deposits, cleared checks, bill pay, and debit card transactions.
- Compliance: Maintain BSA compliance and help identify suspicious activity.
- Flexibility: Cover absences and assist other branches as needed.
What You’ll Bring
- Experience: 1–3 years in teller operations or financial services (preferred).
- Skills: Strong attention to detail, organizational ability, and excellent communication.
- Tech Savvy: Comfortable with computers, calculators, and office equipment.
- Team Spirit: A collaborative attitude and passion for helping people.
- Professionalism: Positive demeanor and polished appearance.
Why Explore With Us?
- Career Growth: Training, mentorship, and clear advancement paths.
- Growth Mindset Culture: Innovation and continuous improvement are part of our DNA.
- Community Impact: 16 hours paid Volunteer Time Off
- Generous Time Off: 15 PTO days (grows with tenure), 11 holidays, plus your birthday off!
- 401(k) Match: 2% match + 4% nonelective contribution.
- Comprehensive Benefits: Health, dental, vision, and company-paid disability and life coverage.
Requirements
- High school diploma or GED.
- Ability to pass a background check and credit screening.
- Ability to lift up to 50 lbs (e.g., coin bags).
Whether you’re ready to take the next step or explore a new path, this is more than a job—it’s a chance to be part of something meaningful. Apply today and help us guide members toward financial success!