Job Description
Job Description
Responsibilities:
- Administration of the day-to-day operations of the contact center
- Train all personnel utilizing approved equipment, materials and techniques
- Ensure accurate call tracking and data entry processes are maintained according to established procedures
- Management of workload prioritization dependent upon changing requirements
- Ability to pass DC Lottery background check
Qualifications:
- Bachelor's degree in business or a related field
- 3-5 years of supervisory experience in a high-volume customer service or IT support environment.
- Technical Proficiency: Hands-on experience with CRM platforms
- Analytical Skills: The ability to interpret performance metrics and to drive operational efficiency.
- Leadership & Soft Skills: Strong conflict resolution, team motivation, and cross-functional communication skills.
DYNAMIC CONCEPTS INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Dynamic Concepts Inc. is fully committed to equal employment opportunity (EOE) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation and other non-merit factors. All persons shall be afforded equal employment opportunity at Dynamic Concepts Inc. Dynamic Concepts Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations, and relationships with employees and applicants, including, but not limited to, recruitment, hiring and merit promotion. Dynamic Concepts Inc. promotes programs of affirmative recruitment and employment at all levels of the company. The company subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity. Dynamic Concepts Inc. welcomes and encourages applications from persons with disabilities and will reasonably accommodate the needs of those persons. Dynamic Concepts Inc. is committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the company