Job Description
Job Description
Here is the Position Detail:-
Job Title: Customer Service I
Location: 6465 National Drive, Livermore, CA (94550)
Duration: 06 months of Contract
Shift Timing: Mon to Fri (Must be flexible to work a shift between 5am and 5pm)
Job Description
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Enrolment Services is responsible for assisting customers through the enrolment process.
- They will be the point of contact from the start of the account through the point of reviewing costs and service details with the customer until the customer is trained and becomes active.
- Will be trained on the specific enrolment process but having some previous benefit or enrolment experience is a plus.
- Must have: Previous Customer service Experience, Will be Working over and on the Phone- Someone who can learn quickly and retain information.
- Good phone etiquette and ability to multitask.
- High Attention to Detail and good attendance is required Candidates will interview onsite.
- If selected, they will start as soon as screening have cleared.
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.
Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities
Company Description
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities