Job Description
Dispatcher:
This role is two-fold as follows.
One: For our local Dray Unit (10 tractors + 2 straight trucks. Assign drivers and vehicles to convey freight to assigned destination. Coordinate drivers according to and in compliance with DOT regulations and company rules. Receive Delivery Orders for Dispatching shipments to Owner Operators for pick-up and final delivery, further following up to ensure pickup was made and delivery was completed.
Two: For Truck Brokerage Operations – arrange for the nationwide pickup and delivery (transloads
included) of shipments routed to our Truck Brokerage for shipments outside the operating authority of our local NY/NJ Dray Unit.
Job duties:
Manage all O/O Drivers with regard to: HOS rules, FMSCA and DOT compliance requirements.
Manage all drivers pay via Profit Tools using system generated driver settlement statements.
Manage all payments to outside carriers for truck brokerage operations via Profit Tools and our
aggregator WWE.
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in “Profit Tools” computer system and maintain logs and records of calls, activities and
other information
Direct and dispatch product movements with professional efficiency
Consider predicted and real-time scenarios to keep routes efficient and productive
Schedule, plan and confirm deliveries
Use our online tracking system to track trucks and goods movement.
Troubleshoot and resolve any issues that arise with shipments
Upload various documents to our systems
Preserve excellent relationship with owner operators and fleet owners
Verify bill of lading number, piece count, container numbers (and total number of containers)
shown on delivery order against arrival notice or bill of lading)
Ensure shipment has arrived and is released/available for pick up from the pier/railyard
Advise Customer Service representatives of any delays in delivery of cargo so they can contact
client
Maintain relationships with suppliers and vendors through phone calls and emails
Provide ongoing assistance to brokers regarding general transportation issues
Notify brokers, dispatchers, and appropriate parties about any changes
Keep dispatch board updated
Record all requests from owner operators and drivers and follow up with appropriate parties
regarding those requests
Skills and Qualifications:
Ability to multi-task is essential
Knowledge of Microsoft Suite products, Excel and Outlook
Must possess strong interpersonal skills
The ability to work with a team or individually
Flexible working hours
Any other ad-hoc duties as defined by your Manager
High school or equivalent
Minimum of 5 years freight dispatch experience