Job Description
Job DescriptionSalary: $75-80k/yr DOE
Our Mission
At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.
Position Summary
The Recuperative Care Operations Manager plays a vital leadership role in overseeing the day-today operations of Whole Person Care Clinics recuperative care program. This short-term residential program serves individuals experiencing homelessness who are discharged from hospitals or healthcare settings and need ongoing recovery support. The Operations Manager ensures a safe, trauma-informed, and client-centered environment while supervising staff, coordinating interdisciplinary care, ensuring program compliance, and maintaining strong community partnerships.
Essential Duties and Responsibilities
Site Operations & Safety
- Manage daily operations and logistics of the recuperative care site.
- Maintain a clean, safe, and welcoming facility for clients and staff.
- Oversee client admissions, discharges, and bed assignments.
- Ensure compliance with infection control protocols, health regulations, and emergency preparedness plans.
Staff Supervision & Workplace Culture
- Supervise care staff, including client support specialists, case managers, medical team, and peer support workers.
- Provide ongoing coaching, training, performance evaluations, and schedule management.
- Cultivate a trauma-informed, culturally responsive, and collaborative team culture.
Client Care & Coordination
- Ensure individualized recovery plans are developed and followed for each client.
- Coordinate services with case managers, medical providers, behavioral health professionals, and referring partners.
- Support crisis management, grievance resolution, and emergent client needs.
Program Oversight & Quality Assurance
- Monitor client progress, bed occupancy, and program metrics.
- Ensure compliance with WPCC policies, healthcare standards, and funding requirements.
- Assist with billing submissions, and internal audits.
Stakeholder Communication & Community Engagement
- Serve as the primary liaison for referral agencies, hospitals, and funders.
- Represent WPCC in community coalitions, site visits, and partner meetings.
- Communicate program updates, policies, and client outcomes clearly and professionally.
*Any Additional Duties as Assigned*
Qualifications and Requirements
Education
- Bachelors degree in public health, healthcare administration, social work, or related field (or equivalent experience)
Experience
- Minimum 35 years in healthcare, shelter operations, or human services program management
- Experience supervising multidisciplinary teams.
- Strong knowledge of recuperative care, homelessness, and public health systems.
Certifications or Licenses
- BLS Certification (required within 30 days of hire).
- Valid CA Drivers License and ability to travel locally.
Core Competencies
- Compassionate, trauma-informed leadership and client care approach
- Strong organizational and time management skills
- Effective interpersonal and crisis management communication
- Familiarity with care coordination, EHR systems, and data tracking
- Proficient in Microsoft Office, Google Workspace, and report tools
- Ethical decision-making and commitment to equitable service delivery
Working Conditions & Physical Requirements
- Indoor/outdoor site environment with movement between client areas and administrative offices
- Ability to lift up to 25 lbs, assist clients with mobility support as needed
- PPE required; adherence to infection control protocols
- Prolonged periods of standing, walking, and computer use
Schedule and Travel Requirements
- Full-time (40+ hours/week), Exempt
- Some evening, weekend, or on-call hours may be required
EEO / ADA Statement
WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities.
Disclaimer
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.