Bilingual Donor Services Representative

Job Description

Job Description

United Tissue Network is seeking a Bilingual Donor Services Representative for our St Petersburg, FL location. In this role, you will be the primary point of contact for donors, ensuring their satisfaction and fostering strong relationships. Your responsibilities will include delivering exceptional customer service, advocating for donor needs, and promoting both new and repeat donations. This position offers flexible scheduling with the option to choose between 8-hour or 10-hour shifts, as well as potential flexibility in day shifts. There will also be occasional mandatory on-call and weekend shifts, with weekends on a rotating schedule. United Tissue Network is a nonprofit 501(c)(3) organization dedicated to whole-body tissue donation.

The UTN Way guides our entire team on our mission to help families mitigate the financial burdens of a loved one’s death with whole-body donations. Whole body donation enables individuals to leave a powerful legacy that supports medical education and science.

You are the right person for this position if your work aligns with the values, we share with you:

o Mission First

o Lead with Passion and Integrity

o Create a Habit of Excellence

o Winners Win

o Enjoy the Ride

Position Requirements:

· Bilingual.

· Detail oriented.

· Good documentation skills.

· Strong analytical/decision-making skills.

· Ability to effectively communicate with other team members.

· Plans and carries out responsibilities with minimal direction.

· Handles stressful situations and deadline pressures well.

· High level of initiative and works well in a team environment.

· Excellent written and oral communication skills.

Responsibilities:

· General administrative duties, understanding of fax, copy scan, file, MS Office, call routing, etc.

· Work with inside and outside clients to establish relationships and deliver excellent customer service.

· Primary point of contact to assist families through all phases of the donation process.

· Reviews all major deliverables to ensure quality standards and donor expectations are met.

· Understands company capabilities and service and effectively communicates all offerings to the donor.

· Helps communicate the donor’s goals and represents the donor’s interests to the team.

· Educates the hospice/healthcare community about United Tissue Network’s program.

· Primary point of contact for all phases of the donation process.

· Metrics are used with this position to gauge productivity.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday - Friday 10:00 am - 6:30 pm

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Saint Petersburg, FL 33716 (Required)

Work Location: In person