Job Description
Job DescriptionJob Description: Customer Service RepresentativeLocation: Valley Plumbing, 4028 Papermill Drive, Suite 4, Knoxville, TN 37909Position: Full-Time, Monday through Friday 8:00am - 4:30pm
About Us:Valley Plumbing is a local, family-owned plumbing company committed to deliveringexceptional service and creating lasting relationships with our customers. We pride ourselves onour professionalism, expertise, and dedication to exceeding customer expectations.We are currently looking for a Customer Service Representative (CSR) to join our dynamicteam. If you are friendly, organized, and enjoy working in a fast-paced environment, we want tohear from you!
Key Responsibilities: Answering and Booking Calls: Serve as the first point of contact for customers, answerinquiries, schedule appointments, and assist with customer concerns. Office Support: Perform miscellaneous office duties such as filing, data entry, andorganizing paperwork. Collaboration: Work closely with the dispatcher and office manager to ensure smoothoperations and timely scheduling of jobs. Social Media & Marketing: Help create and manage engaging social media posts topromote Valley Plumbing’s services, community involvement, and seasonal promotions. Customer Follow-up: Reach out to customers after services are provided to ensuresatisfaction and address any follow-up questions. Additional CSR Duties: Assist with any other duties as needed to support the officeteam and contribute to the growth of Valley Plumbing.
Qualifications: Prior experience in a customer service or administrative role preferred. Excellent communication and phone skills. Organized, with the ability to multi-task and prioritize. Comfortable with social media platforms and basic computer software (e.g., MicrosoftOffice, Google Suite). Positive attitude and strong work ethic. Experience in the plumbing or home services industry is a plus but not required.
Why Join Us?At Valley Plumbing, you’ll be part of a supportive, family-oriented team where yourcontributions are valued. We offer a friendly work environment and opportunities for personaland professional growth.
If you are ready to join a local company that truly cares about its customers and employees, we look forward to hearing from you!
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