Bilingual Receptionist Personal Injury Law Firm

Job Description

Job DescriptionSalary: $15.00-18.00 per hour BOE

Position Overview
The primary responsibility of this role is to answer all incoming phone calls quickly, efficiently, and professionally, serving as the first point of contact for our clients. This position requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced office environment.

Key Responsibilities

• Answer every incoming call promptly and professionally
• Screen and route calls to the appropriate staff member or department
• Communicate effectively in both Spanish and English with clients and colleagues
• Take accurate messages and ensure timely follow-up
• Maintain confidentiality while handling sensitive client information
• Support the administrative team as needed

Required Qualifications

• Fluent in Spanish and English (required)
• Exceptional phone etiquette and communication skills
• Professional, friendly, and patient demeanor
• Comfortable handling a high volume of calls in a fast-paced environment
• Organized and detail-oriented
• Proficient with computers, phone systems, and office software
• Intake experience is a plus!

Preferred Qualifications

• Previous experience in a law firm, medical office, or other client-focused environment

What We Offer

• Competitive pay
• Paid time off and holidays
• Supportive and collaborative team environment
• Opportunities for growth within the firm