Job Description
Job Description
Robert Half is partnering with a client in the recruiting for a Customer Service Specialist to support procurement operations, maintain optimal inventory levels, and collaborate closely with supply chain teams to manage a high volume of vendors. This role is critical to ensuring product availability, accurate order processing, strong vendor relationships, and excellent service for both internal stakeholders and external customers.
This is a permanent placement opportunity offering full health benefits, 401k matching and paid time off.
Key Responsibilities
- Serve as a primary point of contact for customer service inquiries related to orders, product availability, deliveries, and vendor coordination.
- Support procurement activities by creating, tracking, and updating purchase orders to ensure timely replenishment of inventory.
- Monitor inventory levels and work with internal teams to help prevent stock shortages, overages, and backorders.
- Partner with supply chain, warehouse, and purchasing teams to ensure efficient product flow and accurate order fulfillment.
- Manage communications with a high volume of vendors regarding order status, pricing, delivery schedules, discrepancies, and product availability.
- Resolve vendor and customer issues in a timely manner, including shipment delays, damaged goods, invoice discrepancies, and service concerns.
- Maintain accurate records of inventory transactions, vendor activity, and customer communications in company systems.
- Analyze order trends, inventory usage, and vendor performance to support operational improvements and service excellence.
- Assist in forecasting inventory needs based on customer demand, sales activity, and supply chain timelines.
- 2+ years of experience in customer service, procurement, inventory control, supply chain, or distribution operations.
- Experience working in a fast-paced, high-volume distribution or logistics environment preferred.
- Strong understanding of purchase orders, vendor management, inventory tracking, and order fulfillment processes.
- Excellent communication and relationship-building skills with the ability to work effectively across departments and with external vendors.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Excel and experience using ERP, inventory, or order management systems.
- Problem-solving mindset with the ability to address service and operational issues quickly and professionally.