Job Description
Job DescriptionDescription:
GENERAL SUMMARY:
This is an hourly position in Manteno, IL that reports to the Customer Service Manager. The CSR will ensure excellent service standard & maintain high customer satisfaction by acting as a liaison.
SCOPE OF JOB FUNCTION
- Knowledge of product line, prices, transit times, & customer agreements.
- Receive, process, & acknowledge customer order via EDI.
- Review availability of stock & shipping dates.
- Take responsibility for service to assigned account & understand requirements of each customer.
- Maintain liaison with other departments for order completion & shipment.
- Resolve customer inquiries in a timely manner.
- Provide excellent customer service & build customer satisfaction.
- Maintain sales order files by customer & ship date.
- Provide ongoing feedback to other departments & management.
- Establish & maintain a positive working relationship with customer, warehouse team, sales representative, brokers, & inner office departments.
- Manage & resolve customer complaints & concerns.
- Prepare & request Return Authorazations as appropriate.
- Process sample orders to be shipped to customers.
- Assist with recall & traceability exercises.
- Prepare reports on weekly/daily basis.
- Set up new customers in ROSS including credit check. Maintain the customer database, as necessary.
- Set up & assign brokers/markets in ROSS (tie them to the customer).
- Process invoicing & orders for all the dressing/soup production to COI.
- Collections for our past due invoices.
- Office supply ordering.
- Collaborate with AR on sales order invoicing & discrepancy investigation.
- Other duties as assigned.
Requirements:
REQUIRED:
- High School Diploma or equivalent.
- 3-5 years’ experience in customer service.
- Excellent communication & listening skills.
- Time management skills with the ability to prioritize in a fast-paced environment.
- Strong phone presence with a great attitude.
- Computer literate (Microsoft Office Suite, ERP systems, & EDI).
- Detail oriented.
- Ability to multi-task.
- Must have great written & verbal communication skills.
DESIRED:
- A.A. Degree preferred.
- Knowledge of general manufacturing environment & practices.
- Business Acumen.