Job Description
Job Description
- Communicate with internal and external customers to complete order entry and to track order and shipping status.
Duties and Responsibilities
- Act as main Customer point of contact, while maintaining a positive and professional decorum.
- Respond to customer requests timely and thoroughly.
- Review new orders and communicate relevant information.
- Determine if order requires additional information.
- Determine order due date (i.e. standard, expedited, or extended lead times), in coordination with Engineering and/or Production.
- Enter order when all pertinent information is attained.
- Communicate with customers regarding order status as required.
- Elevate customer issued to Customer Service Manager as required.
- Review and enter customer return requests for repair, warranty, and/or credit.
- Maintain Sales Order files.
- Process order changes and file with original order as required.
- Demonstrate leadership and commitment with respect to customer focus by ensuring that:
o Customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
o The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed;
o The focus on enhancing customer satisfaction is maintained.
- Maintain clean and safe work area.
- All duties assigned by your immediate supervisor and/or management.
- Responsible for understanding and executing Company goals and objectives while actively contributing to the cohesiveness of the team.
Qualifications
- Education
o High School Diploma or equivalent.
- Experience
o 1-3 years customer service experience.
o Manufacturing processes a plus.
• Specialized knowledge
o MRP software knowledge a plus.
• Skills
o Intermediate to advanced Microsoft Office and Project knowledge.
• Abilities
o Able to clearly communicate with internal and external customers and all levels of management.
o Demonstrated time management skills.
o Able to apply common sense understanding to carry out instructions furnished in written, verbal, or diagrammatic form.
o Able to deal with problems involving several concrete variables in standardized situations.
o Written and spoken English
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Company DescriptionMyers Power Products is a leader in the manufacture of engineered-to-order medium and low voltage power distribution solutions. With a 70+ year history and nearly 1M square feet of ISO-certified manufacturing space in California, Ohio, and Texas, Myers continues to enjoy growth in the marketplace and is currently seeking qualified design, manufacturing, and support professionals for a range of positions.
Company Description
Myers Power Products is a leader in the manufacture of engineered-to-order medium and low voltage power distribution solutions. With a 70+ year history and nearly 1M square feet of ISO-certified manufacturing space in California, Ohio, and Texas, Myers continues to enjoy growth in the marketplace and is currently seeking qualified design, manufacturing, and support professionals for a range of positions.