Job Description
Job Description
Client Services & Executive Support Manager Nashville, TN | Full-Time
Fidelis Academy & Protection Services is seeking a highly organized, client-focused professional to join our growing team. This in-office role blends client account management, executive support, HR coordination, and operational excellence. The ideal candidate thrives in a fast-paced environment, builds trust quickly, and brings both strategic thinking and strong follow-through to every task.
Key Responsibilities
1. Client Relationship Management
- Build and maintain professional relationship with clients.
- Serve as the primary point of contact for client inquiries and invoicing
- Conduct regular check-ins via email to communicate service updates and confirm scheduled staff, events, etc.
2. Service Delivery Oversight
- Oversee implementation and management of security services scheduled to ensure alignment with client expectations.
- Collaborate with internal teams to deliver timely, effective service.
- Monitor, track, and report on service performance metrics.
3. Business Development Support
- Identify opportunities for account growth and new service offerings.
- Partner with the leadership team to present new solutions for internal processes to support clients.
- Participate in contract and support renewals.
4. Problem Solving & Issue Resolution
- Respond promptly to client concerns to enhance satisfaction.
- Proactively identify potential risks and recommend solutions to mitigate issues.
5. Industry Knowledge & Client Education
- Stay informed on industry trends, security technologies, and regulatory changes.
- Educate clients on best practices in security management and risk mitigation determined by leadership team.
Executive Support & People Operations Responsibilities
6. Executive Support
- Manage executive calendars, travel, schedules, and meeting coordination.
- Prepare documents, presentations, and reports for leadership.
- Serve as a liaison between executives and internal stakeholders.
7. HR Administration
- Assist with recruitment: job postings, resume reviews, interview scheduling.
- Support new-hire onboarding and ensure smooth integration into the company.
- Maintain employee records and ensure HR compliance.
8. Employee Relations
- Act as a point of contact for employee questions regarding policies, benefits, and procedures.
- Assist with employee engagement activities, trainings, and culture initiatives.
- Support and promote positive workplace culture, professionalism and reliability.
9. Project Coordination
- Assist with special projects directed by leadership or HR management.
- Conduct research and prepare summaries to support decision-making.
10. Operations Management
- Maintain office supplies and equipment, ensuring a functional workplace.
- Streamline administrative processes to enhance operational efficiency.
Qualifications
- Bachelor’s degree in Business, Security Management, Human Resources, or a related field (preferred).
- Proven experience in account management, executive support, HR coordination, or similar role—security industry experience is a plus.
- Strong understanding of security services, HR practices, and administrative operations.
- Excellent communication and interpersonal skills.
- Ability to analyze data and provide actionable insights.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency in Microsoft Office Suite, CRM systems, and HRIS tools.
- No prior criminal convictions; background checks will be conducted.
Key Skills
- Strategic thinking and problem-solving capabilities.
- Strong writing and presentation abilities.
- Conflict resolution skills.
- Client-focused mindset with a commitment to exceptional service.
- High level of discretion and confidentiality.
- Ability to work collaboratively with internal and external partners.
How to Apply
To apply, please submit your resume and a brief cover letter through our website: