Front Office & Assisting Team Member Per Diem Float

Job Description

Job DescriptionSalary: $18-22/Hourly Per Diem

*** Please apply online no calls or office visits for position all candidates will be contacted via phone and/or email***

Job Title: Front Office & Assisting Team Member Per Diem (Float)

Location: Las Vegas, NV & New Additional Location Coming Soon

Position Type: Per Diem

Job Summary:

We are seeking a personable, organized, and professional Front Office & Marketing Assistant Float Per Diem to support & join our medical spa and wellness center team. A certified medical assistant to contribute to our growing team. This role is critical to ensuring a positive and welcoming experience for all clients. As a point of contact, in this role you will greet clients, assist with appointment scheduling, handle client inquiries, assist with developing and executing marketing strategies, and provide administrative support to the clinic staff. The ideal candidate will possess excellent communication skills, a friendly demeanor, interest in cosmetic and beauty, and a strong attention to detail. We are a private & growing business seeking great talent to add in the medical aesthetic industry. Overall, the ideal candidate will possess the desire for driving sales, and enhancing customer experience in a luxury medical spa environment.

Those experienced with certified medical assistant backgrounds wanted.

Responsibilities:

• Upkeep Client Interaction and Reception:
  • Greet clients warmly upon arrival and provide an inviting, comfortable experience.
  • Check clients in and out, confirm appointments, and guide them through intake forms and pre-treatment requirements.
  • Manage a multi-line phone system, answering calls, responding to inquiries, and directing calls to the appropriate personnel.
  • Assist with pre- and post-treatment protocols (IV therapy, facials, injections, etc.)
  • Document vitals, treatment notes, and intake forms accurately in EMR
  • Prepare treatment rooms and manage supplies per OSHA & HIPAA guidelines
    
  • Support front and back office operations during clinic hours
  • Educate clients on aftercare and general treatment expectations
  • Maintain patient confidentiality and clinical professionalism at all times.

• Assist with Appointment Scheduling & Management:
  • Coordinate appointments, utilizing scheduling software to optimize provider availability.
  • Confirm and remind clients of upcoming appointments via phone, text, or email.
  • Handle last-minute cancellations or rescheduling requests and communicate changes promptly with team members.

• Aid Administrative Support Tasks:
  • Process payments, manage receipts, and maintain accurate client records, following HIPAA compliance and clinic policies.
  • Assist in ordering and managing inventory for front-office supplies.
  • Prepare and organize client charts, treatment records, and promotional materials as needed.

• Aid Marketing Coordination & Possess Knowledge on Product Sales:
  • Inform clients about services, membership packages, and product offerings.
  • Upsell products and services where appropriate to enhance the client experience and boost revenue.
  • Address client concerns and assist with minor troubleshooting (e.g., product returns or booking issues).
  • Build and maintain strong relationships with clients, providing exceptional customer service to encourage repeat business.
    
  • Collaborate with spa management to promote services and special events.
  • Conduct market research to understand client needs and preferences, tailoring services accordingly.
  • Monitor and report on the effectiveness of marketing programs and sales initiatives, making adjustments as necessary.

• Environment Maintenance:
  • Ensure the reception area, lounge, and treatment areas are clean, orderly, and stocked.
  • Monitor and maintain a calm, relaxing atmosphere in line with the spa's aesthetic and value
  • Assist in organizing promotional events and programs to boost client engagement and increase brand awareness.

• Team Collaboration:
  • Work closely with medical and wellness staff to ensure smooth client flow and effective communication.
  • Monitor and report on the effectiveness of marketing programs and sales initiatives, making adjustments as necessary.
  • Participate in team meetings and training sessions to stay updated on services, products, and policies.

Qualifications:

• High school diploma minimum required; Bachelors Preferred; additional certification in hospitality, medical administration, medical aesthetics, sales or customer service is a plus!
• Previous experience in a medical office, spa, wellness, or hospitality setting is required.
• Proficiency in scheduling software and basic office software, EMR use (e.g., MS Office Suite, Google Workspace).
• Excellent verbal and written communication skills is a required.
• Strong multitasking, organizational, and problem-solving skills for team and customer support is required.
• Knowledge of spa treatments, wellness services, or medical aesthetics is preferred.
• Ability to work flexible hours, including evenings and weekends if required.
• Must give at least a minimum of 8 hours per week as per diem employee.

Personal Attributes:

• Warm, friendly, and professional demeanor with strong interpersonal skills.
• Highly organized and attentive to detail.
• Passionate about wellness, aesthetics, and client satisfaction.
• Ability to remain calm and composed in a fast-paced environment.

Benefits:

• Competitive hourly wages.
  
• Discounts on treatments and products as employee.
  
• Commission on sales! Earn extra cash based on performance and upsells always.
• Employee referral program perks.
• Opportunities for training and staff development for professional advancement.
• Positive, collaborative, and supportive work environment.
• Future Medical Insurance, Dental and Vision stipend Bonuses as a committed and dedicated employee.

Current Positions: Per Diem- Must be able to commit 3-4 shifts a month minimum.

Schedule (Tuesday through Saturday) Monday openings starting October 2025