Licensed Insurance Customer Service

Job Description

Job Description

Welcome to the Country Financial Robin Ruhmann Agency, where we believe in personal touch and community involvement. Located in the heart of Lake Saint Louis, Missouri, our agency is committed to providing personalized and reliable insurance solutions. As a Licensed Insurance Customer Service Representative, you will be crucial in ensuring that our clients have a seamless and satisfying experience. This position is tailor-made for individuals who enjoy face-to-face interactions and value building relationships with clients. You will offer support and expertise, guiding clients through their insurance needs and ensuring they feel valued and understood. If you possess a passion for customer service and insurance, coupled with a positive demeanour, you will thrive in this role. Become a part of a team where your efforts directly contribute to the satisfaction and well-being of our clients. We invite you to join our agency and make a difference in the lives of our valued customers.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Appreciation lunches

Bi Weekly Team Meetings

Team Building Events

Home and Work Life Balance

Monthly Bonus Opportunities

Responsibilities

Client Assistance: Provide outstanding support to insurance clients by addressing inquiries and resolving issues in a timely manner.

Policy Management: Assist in processing policy changes, renewals, and cancellations efficiently.

Claims Support: Guide clients through the claims process, ensuring a seamless experience.

Data Accuracy: Maintain and update accurate client records and policy details.

Customer Retention: Build strong relationships with clients to ensure high satisfaction and retention rates.

Problem Solving: Utilize critical thinking and problem-solving skills to address client concerns effectively.

Proactive Communication: Initiate contact with clients to provide relevant updates and information regarding their policies or claims.

Requirements

Licensing: Active Life and Health Insurance License in Missouri is preferred.

Licensing: Active Property and Casualty is required

Experience: Prior experience in insurance customer service or a similar field is beneficial

Communication Skills: Excellent verbal and written communication skills

Customer Focused: A proven ability to provide superior customer service and meet client needs

Problem Solver: Strong analytical and problem-solving skills

Detail-Oriented: Keen attention to detail to ensure accuracy in policy administration

Interpersonal Skills: Ability to build rapport with clients and maintain positive relationships

Team Player: Works well in a collaborative environment, supporting team efforts

Proficiency with Technology: Comfortable using customer service software and other digital tools