Customer Service Representative (Spanish speaker) / San Francisco / Full-Time

Job Description

Job DescriptionSalary: $25-$27

Position: Customer Service Representative

Location: San Francisco, CA

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in San Francisco, CA.

In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly.

Your dedication will be rewarded with a competitive hourly rate of $25-$27 per hour, along with performance-based bonuses.

Join Whizz today and help us make transportation solutions faster, smoother, and more innovative!

Key Responsibilities:

Customer Service Management:

For New Customers:

• Oversee onboarding, sales process, and product selection.
• Process payments, set up accounts for customers.
• Deliver bikes, explain features, and ensure new customers are satisfied.

For Existing Customers:

• Manage customer relationships through upselling, cross-selling extra products, and supporting repairs.
• Coordinate repairs with the Mechanics Team and handle related payments.
• Perform minor bike adjustments and manage the invoicing workflow.

Sales & Store Reputation:

• Ensure the store meets its sales targets by motivating the team and improving daily operations.
• Maintain a positive company image on Google Maps and other public platforms by ensuring excellent service and encouraging satisfied customers to leave reviews.
• Oversee promotional events, and store activities, to promote seasonal offers, and new product launches.

Inventory & Operations Management:

• Maintain accurate inventory levels and ensure the availability of products, and accessories in the store.
• Coordinate with Operations and Logistics teams to ensure timely stock replenishment.
• Keep the store clean, well-organized, and compliant with safety protocols.

Reporting:

• Prepare and submit reports on sales, inventory, and operational metrics.
• Ensure effective communication with internal departments and leadership regarding store updates and issues.

Requirements:

• Minimum of 2 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.
• Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
• Ability to multitask, work under pressure, and maintain a customer-first mindset.
• Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).
• Proficiency in ERP/CRM systems, performance metrics reporting, and task management tools.