Job Description
Job DescriptionWe are looking for an organized and detail-oriented Receptionist to join our team in Santa Clara, California. This Contract to permanent position offers an exciting opportunity to oversee office operations, manage reception duties, and support employee engagement initiatives. The ideal candidate will be proactive, detail-oriented, and committed to ensuring a positive workplace experience.
Responsibilities:
• Greet and assist employees and visitors while managing the reception desk and answering multi-line phone systems.
• Coordinate and implement local employee engagement activities, adapting initiatives to meet specific site needs.
• Handle office budget-related tasks, including purchase requests, invoice approvals, and tracking expenditures.
• Address service ticket requests and escalate ongoing office issues to relevant teams or organizations.
• Manage vendor and contractor agreements for facility operations and oversee maintenance activities.
• Support health and safety programs at the workplace and assist with the rollout of new technologies, such as visitor management systems.
• Organize courier dispatches and deliveries, ensuring timely coordination.
• Prepare and clean conference rooms for events and monitor building safety and cleanliness.
• Collaborate with local management to review service quality concerns and track employee satisfaction through surveys and reports.
• Maintain inventories of office assets and equipment, and manage access control systems as required.• 2–5 years of experience in a receptionist or similar role.
• Strong customer service skills with the ability to create personalized experiences for visitors and employees.
• Proficiency in Microsoft applications, including Outlook, Teams, Excel, and PowerPoint.
• Excellent written and verbal communication skills in English.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Organizational skills, including multitasking and maintaining attention to detail.
• Experience with answering multi-line phone systems and handling inbound calls.
• Certification or higher education in facilities management, business management, or a related field is preferred.