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Call Center Representative

Capital Dental Group
locationBakersfield, CA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionDescription:

Job Summary:

The Call Center Representative is crucial in providing exceptional customer service, effectively managing emergencies, and streamlining office calls as needed. The ideal candidate will be detail-oriented, an excellent problem solver, possess strong multitasking skills, and demonstrate a commitment to delivering high-quality administrative support while embodying our core values.


Essential Functions:

  • Answer, screen, and forward incoming phone calls
  • Assist patients over the phone with essential appointment services such as confirming, rescheduling, and answering general questions
  • Route calls to the appropriate person(s) when indicated
  • Protect patients and employees by adhering to HIPAA protocols
  • Verify patient insurance information as needed
  • Provide relevant and accurate information via phone/email
  • Update patient information in EMR

Requirements:

  • High School Diploma or equivalent
  • Customer Service experience
  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Excellent problem-solving skills
  • Excellent multitasking and time-management skills
  • Can thrive in a fast-paced environment
  • Team player


Physical Demands:

  • Ability to sit up to 10 hrs per day
  • Ability to withstand screen time of up to 10 hrs per day
  • Ability to communicate up to 10hrs per day
  • Repetitive motion (hands, typing)
  • Lifting/Carrying (up to 5lbs)

Schedules:

All schedules are 4 days a week/10 hours per day

Hours: 7 am - 6 pm

Monday, Tuesday, Thursday, Friday



Openings: 1

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