Job Description
Job DescriptionDescription:
Job Summary:
The Call Center Representative is crucial in providing exceptional customer service, effectively managing emergencies, and streamlining office calls as needed. The ideal candidate will be detail-oriented, an excellent problem solver, possess strong multitasking skills, and demonstrate a commitment to delivering high-quality administrative support while embodying our core values.
Essential Functions:
- Answer, screen, and forward incoming phone calls
- Assist patients over the phone with essential appointment services such as confirming, rescheduling, and answering general questions
- Route calls to the appropriate person(s) when indicated
- Protect patients and employees by adhering to HIPAA protocols
- Verify patient insurance information as needed
- Provide relevant and accurate information via phone/email
- Update patient information in EMR
Requirements:
- High School Diploma or equivalent
- Customer Service experience
- Excellent written and oral communication skills
- Excellent organizational skills
- Excellent problem-solving skills
- Excellent multitasking and time-management skills
- Can thrive in a fast-paced environment
- Team player
Physical Demands:
- Ability to sit up to 10 hrs per day
- Ability to withstand screen time of up to 10 hrs per day
- Ability to communicate up to 10hrs per day
- Repetitive motion (hands, typing)
- Lifting/Carrying (up to 5lbs)
Schedules:
All schedules are 4 days a week/10 hours per day
Hours: 7 am - 6 pm
Monday, Tuesday, Thursday, Friday
Openings: 1