Job Description
Job DescriptionBenefits:
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
RESPONSIBILITIES :
- Establishes and maintains productive relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices.
- Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre-and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
- Educate the medical community on components of home health care and our organization's services and programs using sales calls and literature.
- Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
- Achieve monthly personal production goals.
- Responsible for all sales administration duties including, but not limited to maintaining accurate records, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
- Participates in interdisciplinary team meetings and regular marketing meetings.
- Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
- Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
- May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
- Triage issues with patients and family members, resolving them within the scope of the job or escalating them to the appropriate clinical or administrative person/department.
- Complies with all organizational policies and procedures.
- Other related duties as assigned
QUALIFICATIONS & REQUIREMENTS :
- Associate Degree or equivalent required
- Previous Home Health or Hospice experience is mandatory
- Knowledge of medical terminology
- Must have excellent written and verbal communication skills
- Demonstrated strong customer service, and relationship-building skills
- Good computer skills including Email, CRM software, Google Workspace, Google
- Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
- Must be able to travel with short notice as required for the above duties to clients and community locations
- Must have a car with current insurance coverage and a valid driver's license
SKILLS AND COMPETENCIES :
- Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
- Ability to coordinate and attend appointments/meetings
- Ability to create presentations and reports
- Ability to use good judgment in decision-making and problem resolution
- Ability to collaborate with internal administrative, clinical, and marketing teams
- Ability to work independently with minimal supervision and be self-motivated.
- Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email, and in-person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person