Job Description
Job Description
Make a Lasting Impact in the Lives of Others — Join Esperanza’s Social Services Team!
Are you passionate about serving underserved communities with compassion, excellence, and purpose? Esperanza Health Center is looking for a bilingual Social Service Consultant to help connect patients with vital resources and break down barriers to care. In this full-time role, you’ll be part of a dynamic, Christ-centered team committed to holistic healthcare — blending social work, advocacy, and ministry in a fast-paced, deeply rewarding environment.
Esperanza Health Center
Job Title: Social Service Consultant (Bilingual)
Department: Social Service
Reports To: Social Service Supervisor
Work Hours: 40 hours/week (Monday–Friday)
Travel: Less than 10%
Status: Full-time, Non-Exempt
Salary Range:
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$41,000–$47,000 with Bachelor's degree
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$36,000–$42,000 with High School diploma
Who We Are
Esperanza Health Center is a multicultural ministry providing holistic healthcare to the Latino and underserved communities of Philadelphia. We fulfill our mission by offering affordable, high-quality, bilingual, and multicultural primary care services in Jesus’ name—regardless of a patient’s ability to pay.
Job Summary
At Esperanza Health Center, our Social Service Consultants (SSCs) are an essential part of the care team. SSCs engage directly with patients—in person or over the phone—to identify needs and connect them to vital services. These include assistance with insurance enrollment, transportation, food access, utility support, legal referrals, and more. Working closely with our medical, behavioral health, and community health departments, SSCs play a key role in reducing barriers and promoting holistic wellness for our patients.
Key Responsibilities
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Conduct patient assessments related to social determinants of health and provide culturally appropriate resources.
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Maintain accurate documentation in the Electronic Medical Record (EMR).
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Provide limited case management for an assigned panel of patients living with HIV.
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Offer crisis intervention and referrals for domestic violence or child abuse cases.
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Perform HIV counseling and testing in accordance with established guidelines.
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Assist uninsured patients in accessing and applying for health insurance.
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Support patients through insurance renewal processes.
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Facilitate referrals for Early Intervention and Autism Evaluation services.
What We Offer
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A predictable Monday–Friday schedule
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No on-call, evening, or weekend hours
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Meaningful work with opportunities for professional growth
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Three staff-wide retreat days per year
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Paid time off: vacation, sick, holidays, and one month of paid sabbatical after seven years
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Medical and dental insurance, retirement plan, short and long-term disability
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Tuition reimbursement after one year of service
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Eligibility for federal and state loan forgiveness programs
You May Be a Great Fit If You:
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Hold a degree in social work or a related field (or have significant relevant work experience)
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Are fluent in both English and Spanish
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Thrive in a fast-paced, team-oriented environment
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Are passionate about creative, high-quality service delivery to underserved communities
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Desire to serve in a Christian healthcare ministry, working alongside others motivated by Christ’s love