Job Description
Job DescriptionDescription:
Position Summary
Under the direction of the Commercial Lending Manager, the Business Services Specialist will work directly with members and fellow FFCU employees to develop, expand, and maintain positive member relationships by facilitating the loan application and new account processes. The Business Services Specialist should provide prompt, efficient, and accurate support to members and co-workers from the application process through the funding stage of their new business loan, establishment of business accounts, and/or enrollment in various services. You will play a key role in maintaining the credit union’s position as a lifelong partner in helping our members reach their financial goals.
Primary Duties or Responsibilities
To succeed in this position, you must be able to satisfactorily perform each of the following duties:
- Develop and maintain a comprehensive knowledge of the credit union’s loan products, accounts, services, policies, and procedures.
- Maintain high standards of accuracy entering data and completing documentation.
- Build relationships with new, existing, and potential members.
- Support members, call center staff, financial services team, and other mortgage/business lending employees with the completion of business loan applications; the collection, verification and processing of information contained in business and mortgage loan applications; and the disbursement of loan proceeds to customers.
- Complete and/or gather required documentation for new accounts and loans as well as maintenance of existing accounts.
- Monitor sales pipeline, meet sales expectations, generate referrals, and cultivate new business opportunities.
- Facilitate the loan process to meet closing deadlines by working with and coordinating with members, CUSO’s and vendors.
- Communicate effectively with members, vendors, and other FFCU staff.
- Actively listen to and respond to members and co-workers’ needs and requests with a courteous and helpful demeanor.
- Communicate with borrowers at prescribed intervals to assist with quarterly/annual financial reports and compliance reviews.
- Understand and comply with applicable Federal and State laws, banking regulations and Ferguson Federal Credit Union’s policies and procedures.
- Continue to expand job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Maintain accurate records.
- Prepare reports as requested.
- Perform other duties as assigned.
- Maintain NMLS/MLO state license.
Position Qualifications and Skill Requirements
- High School Diploma/ GED required.
- Six months of work experience in a customer service capacity required; minimum one year of work experience in a commercial lending capacity preferred.
- Knowledge of guidelines for loan programs and various types of commercial loans is desired but not required.
- Must be willing to complete training program to obtain NMLS/ MLO/ state license if required.
- Excellent verbal and written communication skills required.
- Proficient with Microsoft Word, Excel, and Outlook preferred.
- Ability to work in fast paced work environments with the ability to adapt to meet our members’ needs.
- Ability to work a flexible schedule if needed.
Dress Code
Business Professional attire required in accordance with the Dress Code Policy, which includes:
Men:
- Button down dress shirt
- Sweater/cardigan
- Other formal jacket
- Dress slacks
- Dress shoes
- Dress boots
Women:
- Dress blouse
- Sweater/cardigan
- Other formal jacket
- Business style skirt/dress
- Dress slacks
- Dress shoes
- Dress boots
- Dress sandals
Jacket/tie is required for business/formal events unless approved by supervisor
Requirements: