Job Description
Job Description
Customer Delivery Driver
At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers – because they’re at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more.
The Customer Delivery Driver is responsible for delivering customer tire orders from their assigned TireHub Logistics Centers (TLCs). The position will collaborate with their Assistant TLC Leader and Customer Service Specialist to maintain and enhance customer relationships.
This role reports to the TireHub Assistant Logistic Center (ATLC) Leader and is assigned to and works from a TLC.
When you say YES to something bigger:
This position has a starting wage of $19.75 per hour with guaranteed increases of $2.00 over your first year of employment with TireHub.
Monday through Saturday – Fluctuating day shift hours
Benefits summary:
· Paid weekly on Fridays
· Premium-Free Hubber Health Insurance
· TireHub funded Health Savings Account
· Additional benefit options including TireHub paid short/long term disability and life insurance benefits
· Paid vacation and holidays PLUS your birthday off!
· Parental leave programs
· Build your financial future with 401k including TireHub match
· Uniform program
· Access to tire discounts, perks, and so much more!
The individual must exhibit the following core TireHub commitments:
· Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
· Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
· Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
· Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.
Role Specifics:
· Responsible for distribution of tasks including:
o Delivery Service (up to 75%)
o Vehicle Loading and unloading (10%)
o Vehicle inspection & cleaning (5%)
o Customer Service (5%)
o Other assigned tasks (up to 5%)
*Adjustments to these allocations are made as business needs evolve.
· Conducts daily assigned route deliveries at 90% on time.
· Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers.
· Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Performs necessary counting, tallying and documentation of inventory control.
· Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking.
· Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles.
· Conducts pre-trip vehicle inspections at the beginning of each assigned route and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
· Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes other tasks assigned by manager or another member of leadership.
· Conducts post-trip vehicle inspections at the end of each assigned route, each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee.
· Completes all the necessary driver and vehicle maintenance logs, on a regular basis.
· Ensure compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA).
· Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week.
· Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction.
· Completes other tasks assigned by TLC Leadership.
Customer Service
· Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution.
· Collects Proof of Delivery (POD) from customers.
· Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis.
Competencies:
· Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
· Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
· Drives Results: Consistently achieving results, even under tough circumstances.
· Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
· Communicates Effectively: Delivers communications that convey a clear understanding of the unique needs of different audiences.
Experience:
· High School Diploma or equivalent.
· 1 year of general work experience.
· Must have a valid driver’s license.
· Must have at least 3 years of driving history, with a valid driver’s license (does not include driver’s permit).
· Must be 19 years old or older.
Required Knowledge, Skills, and Abilities:
- Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills.
· Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles.
· Ability to safely drive TireHub vehicles to distribute tires to customer locations.
· Multitask in a fast-paced environment.
· Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations.
· Work independently and as part of a team.
· Familiarity with Manifest, GPS, and Navigation systems.
· Must be able to maintain a valid driver’s license.
· Good mathematical skills.
· Excellent Organizational skills.
· Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card.
Working Conditions:
- Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed.
- Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate.
- Employee must be able to work Monday-Saturday, during operations business hours.
- A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and legal space available for parking.
- Driving during the night or in inclement weather may be required.
- Must not exceed 400 pounds in weight or 6 feet 3 inches in height, to meet physical compatibility with equipment and safety restraints. (These limitations are based on equipment specifications and the need to ensure safe operation; any reasonable accommodations will be reviewed in accordance with the Americans with Disabilities Act (ADA) and other relevant laws).
TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.