Customer Support Team Lead / Call Center Supervisor (On-Site, Tampa)
Job Description
Job Description
White Glove Call Center Team Lead (In-Office Only)
We are a staffing agency seeking an experienced White Glove Call Center Team Lead to manage a team of customer support specialists delivering high-touch, premium service. This role is 100% in-office.
Responsibilities:
- Lead, coach, and supervise a team of White Glove customer support agents
- Monitor calls, emails, and performance to ensure service quality and KPI achievement
- Provide ongoing feedback, coaching, and performance management
- Manage scheduling to ensure proper coverage
- Support onboarding, training, and quality assurance efforts
- Analyze performance data and prepare reports
- Handle escalations and ensure compliance with company standards
Schedule:
- Shifts begin between 3:00 AM – 7:00 AM EST (earlier start times in highest demand)
- Training begins between 5:00 AM – 9:00 AM EST
- Flexibility with start times is required
Qualifications:
- High school diploma or equivalent
- 3–5 years of call center, customer service, or supervisory experience required
Important Note:
This position requires prior White Glove or call center leadership experience. Candidates without this experience will not be contacted.
Company DescriptionSVS Group has extensive experience in many industries. We understand the opportunities, and how to find the best fit for your company. Our national search capability allows us to do the legwork to match candidates to opportunities in top locations.
Company Description
SVS Group has extensive experience in many industries. We understand the opportunities, and how to find the best fit for your company. Our national search capability allows us to do the legwork to match candidates to opportunities in top locations.