Job Description
Job Description
Our private dental practice is seeking an outstanding individual with at least 2 years of dental experience to provide extraordinary service to our patients. We are looking for an experienced front desk team member with a positive attitude, excellent time management skills & desire to work in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Act as first point of contact for all patients and ensure that all receive exceptional customer service, at all times
· Answer incoming calls, receive messages, and route calls accordingly
· Scheduling appointments for patients
· Assisting patients with checking in and out
· Collecting co-pays
· Provide dental insurance verification
KNOWLEDGE SKILLS AND ABILITIES:
· Must be computer savvy
· Excellent grammar and telephone skills required. Must have a professional attitude and demeanor
· Punctual and reliable
· Be able to multi-task in a fast-paced environment
· Strong organizational skills and the ability to prioritize tasks are a must
· Team player with the ability to work collaboratively with colleagues
· Knowledge of dental insurance is a plus
Essential Functions:
- Greet and welcome patients and visitors to the practice.
- Check in patients according to office protocol, verifying and updating patient information.
- Confirm the next day's appointments according to protocol and patient preferences.
- Schedule patients for efficient use of the doctor and staff time.
- Maintain a professional reception area.
- Manage recall and inactive patient system
- Collect payment from the patients at the time of service.
- Prepare financial treatment plans and present plan options to the patients.
- Gather and verify patient benefits and maintain accurate benefit summaries in dental software.
- Open and close dental office according to office protocol.
- Daily cash handle and balancing the day’s transactions.
- Submit insurance claims for completed treatment and prior authorizations.
Pay based on experience
Hours and days may vary, but must be available to work Friday & Saturday (2 a month in spring, fall & winter) NO SATURDAYS IN SUMMER :)