Job Description
Job Description
The Customer Service Representative plays a vital role within a cross-functional team, providing exceptional support to both business clients and individual consumers. Utilizing a proprietary CRM system, this role involves daily collaboration with various departments to ensure efficient inquiry handling, order processing, and complaint resolution. The representative acts as a key point of contact, managing customer relationships and collecting feedback to improve service quality, all while maintaining thorough records and escalating issues as needed.
Responsibilities
- Provide customer support and handle inquiries promptly
- Process orders accurately and efficiently
- Resolve customer complaints and escalate when necessary
- Maintain data entry and comprehensive record keeping
- Communicate effectively across departments daily
- Possess and apply thorough product knowledge
- Collect and relay customer feedback to improve service
Preferred Qualifications
- 1+ years of experience in customer service
- High school diploma or equivalent
- Experience with Customer Relationship Management (CRM) software
- Strong verbal communication and active listening skills
- Effective problem solving and conflict resolution abilities
- Excellent time management and multitasking capabilities
- Accurate data entry skills