Job Description
Job Description
Are you looking for a full-time position that will fit your lifestyle? Do you have a passion for working with others and problem-solving? Join us at Pioneer Valley Environmental as our new full-time Customer Service Associate in Ware, MA! Whether it's scheduling service calls, resolving customer concerns, or keeping operations running smoothly, your role is essential in ensuring our clients receive the best experience possible. If you're an organized, detail-oriented professional who enjoys problem-solving and assisting customers, we want to hear from you!
WHY YOU SHOULD JOIN US
At Pioneer Valley Environmental, we foster a supportive and team-oriented culture where your contributions are valued. We offer a competitive wage of $20 to $23 per hour, along with exciting team spiffs and a company-matched IRA to help you grow financially. Ready to join a company that values your skills? Apply today!
ABOUT PIONEER VALLEY ENVIRONMENTAL
Here at Pioneer Valley Environmental, we are dedicated to providing prompt and reliable service to our customers. Founded in 1999, we have spent the last 15+ years growing our company and serving our community with honest and quality plumbing, heating, and air conditioning services. Our highly trained employees and technicians work hard to exceed customer expectations with access to exceptional service 24 hours a day, 7 days a week!
ARE YOU THE FULL-TIME CUSTOMER SERVICE ASSOCIATE OUR TEAM NEEDS?
- High school diploma or equivalent
- 1+ years of office administration education or comparable work experience
- Good computer skills and knowledge of common office applications such as Microsoft Word, Excel, and PowerPoint
- Familiar with ServiceTitan
- Excellent phone, communication, and interpersonal skills
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
As our Customer Service Associate, you will work a full-time schedule between 7:30 AM - 4:00 PM Monday - Friday, providing you with ample time in the evening and weekends to do what you love.
As a full-time Customer Service Associate, each day unfolds as you answer ringing phones, promptly schedule calls, and ensure customers feel valued, whether in person or over the phone. You maintain a professional tone through emails and letters, resolve product and service issues by clarifying complaints, identifying root causes, and suggesting effective solutions. You skillfully handle customer complaints across various platforms, gather data, and recommend innovative products to management while processing orders, refunds, and exchanges efficiently. After resolving issues, you make follow-up calls to gauge satisfaction, meticulously document interactions, and keep organized records. This dynamic, rewarding environment allows you to grow your skills and deepen your connection with the community, making each day fulfilling in the world of customer service.
ADVANCE YOUR CAREER TODAY!
If this sounds like the right full-time Customer Service Associate job for you, don't wait - apply today to join our team. We make it incredibly easy with our initial 3-minute application. We look forward to hearing from you!